If prints have narrow, lengthwise stripes that are faded or the wrong color, or prints have missing colors, run the automatic printhead-cleaning sequence from the printer's front panel.

1. When the Ready to Print message appears, scroll to Menu; press Select.
2. Scroll to Troubleshooting; press Select.
3. Scroll to Eliminate Light Stripes; press Select.
• A series of front panel messages indicate the condition of the printer as it progresses through a sequence of automatic cleaning routines. The printer outputs a test page at the end of the cleaning sequence you can use to confirm the success of the procedure.
4. Examine the test page, checking for any missing color bars. The following illustration shows a correct Test Page with black ( 1 ), cyan ( 2 ), magenta ( 3 ), and yellow ( 4 ). Also shown is an example of a Test Page with a missing color bar in the magenta.
5. If one or more of the color bars are still missing or are light, repeat the cleaning sequence.

Note The second cleaning sequence implements a more extensive cleaning of the printer, which may take longer for the printer to execute than the previous cleaning.

6. Return the printer to normal operation by scrolling to Exit and pressing Select. The Ready to Print message appears when the printer is returned to normal operation.
7. If your prints still have color stripe problems after the third cleaning sequence, turn off the printer for at least 4 hours to allow the ink to solidify. When the printer is turned back on, it performs a self-cleaning routine that may resolve the problem.
8. If the problems persist, perform two more Eliminate Light Stripes cleaning procedures.
9. If your prints still have color stripe problems, service may be required.