Power indicator is blinking

The printer is receiving, processing or printing a job.

Wait for the job to be completed or cancel the job.

You have entered the menu in the front panel.

Exit the menu.

Power indicator is off

The printer is turned off, is not ready, is disabled, or has detected an error.

Make sure that the printer is plugged in and turned on.

Error indicator is blinking

The printer is stopped because it detected an error or condition requiring user intervention, such as an open door or a media jam.

• Correct the condition reported by the front panel (for example, close the door or clear the media jam).
• Press the Help button to access information on the error condition.
• If the problem is an error that is not user-correctable, contact Customer Support.

The front panel menu returns to Ready to Print without any intervention.

Front-panel timeout: If no activity occurs in 2 minutes, the front panel returns to Ready to Print.

Scroll to Menu and press Select to re-enter the menu.

Front panel reports:
Media Jam - Open front cover . . .

Media Jam - Open exit cover . . .

Media Jam - Remove <xxx> tray . . .

Media Jam - Retry manual feed

Media jam.

• Make sure that paper or transparencies are installed correctly and that the tray's media indicator switch has been set correctly
• When using the manual feed slot, make sure that the media is fed straight and aligned with the left edge of the manual feed slot.
• To clear the jam: Refer to Clearing a media jam.
• To prevent a jam: Clean the rollers. See Cleaning the printer for details on cleaning the printer.

Too much media is loaded in the media tray.

Reduce the amount of media to below the tray's maximum-capacity label.

Media is wrinkled or curled.

Change the media.

Media is too thick or too thin.

Use recommended media; refer to All about media.

Media has jammed at the manual feed slot because it was not loaded properly.

Re-insert the media in the manual feed slot: make sure that it is loaded flush against the left side of the manual feed slot.

Front panel reports:
Output tray full

Too much media is stacked in the output tray.

Remove all printed pages from the output tray.

Front panel reports:
Envelope Jam - Retry manual feed

An envelope has jammed because it was not loaded properly.

Re-insert the envelope in the manual feed slot: make sure it is loaded flush against the left side of the manual feed slot with the flap side facing up.

Front panel reports: Incorrect Media Size

An incorrect paper size is loaded in the tray, or paper narrower than A4-size is in the manual feed slot.

Use letter- or A4-size media only, or one of the supported envelope sizes.

Front panel reports:
Ink low - Add ink

The ink is almost empty.

Add ink soon.

Front panel reports:
Out of ink

The ink is empty.

Add ink to continue printing.

Front panel reports:
Ink sticks jammed

One or more Ink sticks are stuck in the ink-loading bin.

• Open and close the top cover.
• Apply pressure to each row of ink sticks in the loading bin to make sure they are not jammed.

Front panel reports:
Maintenance Kit is low . . .

The maintenance kit is almost empty

Order a replacement Maintenance Kit.

Front panel reports:
Maintenance Kit Empty . . .

The maintenance kit is depleted.

Replace the Maintenance Kit to continue printing.

Front panel reports:
Maintenance Drawer (A) locked

Hot ink is present.

Close the door and wait a few minutes before removing the maintenance drawer (A) from the printer.

Front panel reports:
Printer Error ##

An error occurred that may not be user-correctable.

• Write down the error number.
• If you have access to the world wide web, look up the error number on the TekSMART web page (see On-line support ) for possible corrective action.
• If the error persists, call Customer Support with the error number. See Customer Support Centers.

Frequent media tray jams

Fan the paper or transparencies before installing them in their respective trays; this is especially important for transparencies because they tend to stick together.

Clean the printer's rollers. Refer to Cleaning for media tray jams for more information.

Frequent media jams

Make sure that you use a high-quality paper: 60 - 120 g/m2 (16 - 32 lb. bond) paper in the media trays. Refer to All about media for more information.

Make sure that the printer is placed on a flat, level surface.

Use only Phaser 840 printer transparencies; they have been specially formulated for this printer.

Do not overfill the media tray, as indicated by the tray's maximum-capacity label.

Clean the printer's rollers. Refer to Cleaning for ink smears and jams: paper-feed rollers for more information.

Output is single-sided

Make sure that you have selected duplex printing in the printer driver.

Frequent jams when duplex printing

Paper must be between 60 - 120 g/m2 (16 - 32 lb. bond) in weight.

When using the manual feed slot, make sure that the media is always loaded straight.

Clean the printer's rollers. Refer to Cleaning for ink smears and jams: paper-feed rollers for more information.

Second side of a duplex print is upside-down

Select the correct method for binding preference in the printer driver.

• Long-edge binding: Page turns on the long side, regardless of image orientation.
• Short-edge binding: Page turns on the short side, regardless of image orientation.

Refer to Automatic duplex printing for detailed instructions.

Labels are printed on the wrong side

• Make sure the labels are loaded face down.
• Make sure that duplex printing is not selected in the printer driver when you are printing labels.

Light-colored or missing stripes on prints

Clean the printhead: in the front panel troubleshooting menu, select Eliminate Light Stripes. Refer to Light stripes on prints for more information.

Ink streaks or oil on front, back, or edges of print

• Clean the printer's internal paper path with the front panel troubleshooting routine. Refer to Cleaning for ink smears and jams: internal paper path.
• Clean the printer's paper-exit rollers. Refer to Cleaning for ink smears: paper-exit path.
• Clean the wiper blade in the maintenance drawer (A). Refer to Cleaning for oily streaks.

Prints have dull, faded colors

If you are using the upper media tray, make sure that the indicator switch has been set for the appropriate media.

Use only Phaser 840 printer transparencies; they have been specially formulated for this printer.

For printing on transparencies, make sure that you have selected in the driver Transparency (for the media tray) or Manual Feed Transparency (for the manual feed slot).

Try a different color correction mode. Refer to Color corrections for more information.

Photographic images appear grainy

• In the printer driver, select the highest print quality mode.
• Use images that are 150  dpi or higher.

Black-and-white prints instead of color

In the printer driver, check if the TekColor Correction is set to Monochrome; if it is, choose a different color correction.

Macintosh users:
Make sure that you are using the correct PPD file with the latest Apple LaserWriter printer driver (version 8.3.4 or higher), that supports color PostScript.

In the Print dialog box, make sure that Color/Grayscale is selected. Some applications require special files to print in color. Make sure that these files are properly installed. For information, refer to the topics on the printer's CD-ROM or the Xerox World Wide Web site.

PC users:
Be sure to use a driver that supports color PostScript.

If you are using Windows: In the Options dialog box, make sure that the Color box is checked. For information on the drivers, refer to the printer's CD-ROM or World Wide Web.

Blue colors look too purple

If printed blue colors look too purple, print your document with the Vivid Color color correction. Refer to Color corrections for information on color corrections.

Transparency print quality poor.

• Use only Phaser 840 printer transparency media.
• Make sure that you have loaded transparencies correctly in the tray or manual feed slot; refer to Loading Phaser 840 printer transparencies for more information.
• Make sure that you have selected Standard as the print-quality mode; try setting Vivid Color as the color correction.
• Make sure that the switch on the side of the High-Capacity Paper/Transparency tray is set to Transparency.
• Make sure that you have selected in a supported printer driver either Transparency for the media tray or Manual Feed Transparency (for the manual feed slot). Refer to Loading Phaser 840 printer transparencies.

Print is wrinkled or rippled

• If your media is smooth, use a different type of media.
• Use single-sided printing instead of double-sided printing.

The printer times out when connected to a parallel port

Windows users: Refer to the Microsoft Online Help for instructions to change the timeout for transmission retry.

The area of paper that the printer prints on is smaller than the media size

• Refer to "Margins and image areas" for more information.To maximize the image area, you may have to adjust the margins in your application software.
• In your application check the setting for Image Size.

You have problems printing from a specific application

Get information and tips on printing from specific applications (such as QuarkXPress and PageMaker) from the Xerox Color Printer web site. Refer to On-line support for details.

Fonts print incorrectly in Windows

• Make sure that you have selected the correct printer feature set PPD, PostScript Printer Description) with your driver.
• If you have downloaded fonts to your printer, or stored additional fonts on an internal or external hard drive, you may need to reinstall the fonts.

Text prints in Courier font

The font you have specified is not available. The printer has 136 resident fonts. Other fonts must be downloaded or available on a hard disk. Refer to Downloading fonts.