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VersaLink® C7000

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Immensely frustrating

It is very complicated to use a custom sized paper in the by-pass tray. Very very frustrating. For example, we wanted to print on a 8 x 10 cardstock paper. ... We changed settings in the actual printer, and still won't print. It just boggles my mind how a good company could be so illogical in the internal programming of a printer... I went out of my way to put in this review. Our copier/printer is so logical that it automatically adjusts as it sees best.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink 7000 device. We would be happy to help you resolve this. We searched our Knowledgebase and found a solution on how to configure paper trays that may help you: https://www.support.xerox.com/en-us/article/en/2095743.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Toshiba copier is a lot better

The Xerox sales guy told me how this was a better copier than the Toshiba we had. He lied, the color quality is in no way even close to the Toshiba. When making a color copy with the Toshiba I could not tell the original from the copy, But on the Xerox C7025 it is not even close it a poor quality copy. The Xerox is also very slow, which is a waste of my time. With the Toshiba when I would send something to the print from my computer it would be done printing by the time I walked from my desk to the printer, but the Xerox C7025 is a lot slower. When I get to the printer it like it is still a sleep and I end up standing there wasting time waiting.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
I apologize that you are experiencing problems with your VersaLink C7000 and its image quality issues. We would be happy to help you resolve this. We searched our Knowledgebase and found these solutions that may help you: Colors Are Off or Wrong When Printing: https://www.support.xerox.com/en-us/article/en/2095744.html Slow Printing: https://www.support.xerox.com/en-us/article/en/2034709.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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Excellent performance for the price

Great printer. Beautiful output. The main problem is the finicky nature of the settings. It won't print unless computer and printer settings match perfectly. That does not sound so terrible, but it can be a pain getting them right.
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This product should be recalled by the manufacturer

This is a follow-up to the review that I left in Oct 20. A service guy was called after talking to tech support. The unit was still under warranty at that time so it was a free service call. The service guy came out and he was very nice but didn't have any knowledge of this particular machine. I had to show him how to remove the developer which was funny. He replaced the toner and the machine didn't work he then ordered a new developer and in a few days returned to put that in. The machine now worked. Hurray for now but not for long. In about a month the black cartridge said it needed to be ordered but the machine had only printed 883 prints total from new. The black cartridge had plenty of toner left in it. The next day I called tech support as I knew the same thing that happened with the yellow was happening with the black. The unit was now 2 days out of warranty. Tech support after a lot of conversation finally agreed to send me a new black cartridge but would not send a developer which I was sure it needed. The next day the machine turned on and said the the black toner cartridge was empty but I had not printed anything. My cyan and magenta cartridges still say that they are 70% full and the yellow was still 100% since it was replaced in oct. A few days later I got the replacement black cartridge and put it in. The machine said that the new oem cartridge that was sent to me needed to be replaced. I am sure that the same thing happened with this black developer as what happened with the yellow. It plugged or the connection between the two plugged and told the machine that it was empty. I called tech support and this time they would only send a technician at my cost which was unacceptable or I could take the heavy machine to a local service center at my cost which is also unacceptable. This machine has an ongoing problem and it needs to be repaired by the manufacturer actually it should be recalled if the company wants to still sell to corporations. This is very very very poor customer service. The machine is probably going in the trash. The cost per sheet in this machine has been $1.69 which I frankly cannot believe. This is unbelievable. Would you buy one??? Would you be happy with the durability of this??
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Horrible longevity stay away from this one

This printer worked great for 11 months before failing. First got message that I needed to order a yellow cartridge. I had printed 852 pages total on the machine mostly black type. All the other cartridges showed 75% plus full. I then got the message that the cartridge was empty after I printed a couple more test pages. I replaced the cartridge and it still said the cartridge was empty and the machine was now making a loud clicking like it was trying to turn something and it was stuck. After some research I saw that the toner feed auger can get plugged with toner and cause clicking. I removed and cleaned out the old toner out of the auger and did see some chunks fall out. I replaced all the parts and turned it on again it ran without clicking and again the cartridge said it was empty. I again replaced the cartridge with another and now the unit says to order another cartridge because toner low! It now prints but will not print any yellow. I will call tech support on Monday but don't expect much we will see. A commercial printer should last more that a few months before failing. This is entirely not acceptable.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thank you for taking the time to give a review of the Xerox VersaLink C7000. We appreciate your feedback. Your opinion is very valuable in helping us improve our products and design.
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Great performance, but a little finicky

It is a great printer as long as you can deal with getting the setup just right. Printer properties at the computer must agree absolutely with settings on the device. That may sound reasonable. But it is a pain any time you want to set up a job that is not just printing to plain paper. Consumables are a bit expensive, so you might not want to us it for huge jobs. But the printer itself is a good workhorse, and doesn't complain about long jobs. Alignment tor double sided work is excellent, better than many previous printers I have had where this was never right. Alignment consistency for the duration of a job is also very good. This means that if you are doing work that will be precisely cut, this printer is on your side, rather than working against you. I use CorelDraw a lot, but have found it very difficult to get print settings right for printing directly to this printer. However, if I print to a pdf, then print the pdf, it works find, and I do not see loss of quality resulting from this. Annoying, but it is something I can deal with. Overall, no regrets buying this printer. In short, it is a printer that delivers great results, but whose setup is tricky.
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All in one

This equipment is good, printing is high quality.
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Great value

I'm a small architectural firm got tired of inkjets drying up and prints bleeding if i had to have them out in the rain. I was looking for a laser printer that could print 11x17 for a reasonable cost. the printer fits the bill. It's reliable, great quality prints, and you can't beat a laser. I've had it for about 3 years now, and use it on the light side. it's needed no outside maintenance. My one complaint is I wish I didn't have to doublecheck papersizes before printing with what's loaded in the tray (I didn't get the dual tray)- you've got to make sure you change the settings from what your default is if you switch paper in the tray.
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Class above the rest

After reading several reviews, one left me less than thrilled. But I went and purchased it anyways. It's fantastic. I give this the Siskel and Ebert's "Thumbs Up" award. The color and B&W quality is fine. The support is phenomenal. Easy to administer. A few quirkiness operations, but hey what printer is perfect. My only down side would be the cost of the toner for it. You will not be disappointed for investing in a Versalink printer.
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A workhorse

This copier churns out quality product at a good clip. Sometimes it's working's can be a little counter-intuitive. It is a thirsty machine, calling for drinks of toner faster than expected. All in all though, the C7000 is a productive member of the office.
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