I apologize that you are experiencing problems with your VersaLink C400 device. We would be happy to help you resolve this. We searched our Knowledgebase and found this solution that may help you:
Wifi Set up: https://www.support.xerox.com/en-us/article/en/2040815.html
No power issue: https://www.support.xerox.com/en-us/article/en/2041222.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
I bought my printer last month after lots of research. I had an HP but it was having problems and was discontinued. After much study (but evidently not enough), I chose the Xerox C400 (over many other brands.)
My printer is on a table a little away from my desk. I assumed that when I opened my bypass tray it would print from there without having to reset it every time. I put my checks in the bypass, go back to my desk to print them and then have to go back to my printer to reset them to print from the bypass. One tech guy I talked to right after I got my printer and it didn't pull from the bypass "showed" me how to do it. I am having another issue yesterday and today so I called back today (ref. #25423847) and "when it happens again" I will call back and give the reference number (no solution), I asked the tech person I had on the phone about my bypass tray. He informed me this model does not use the bypass tray as the primary if it is open, you have to reset it each time.
I absolutely would not have bought this particular printer if I had known it did not do what I expected.
We bought this printer for our office where we print a ton of marketing material for the company. This thing keeps us afloat. Honestly, we've never had issues, and it's really easy to use as a tech aware person. That's the only downside, the UI isn't necessarily perfect for those of us less tech-savy, but that's usually true with printers.
I have had a color Xerox printer for 12 years and purchased the VersaLink C400 a few years ago and have been impressed with image quality, speed and as well, the duplex printing capability.
I highly recommend it, especially when you add its reasonable price.
This printer was purchased for a home business that requires fast, high-quality printouts, with low maintenance needs. This printer excels on all issues. In addition, color prints are vibrant, the website is clear and easily navigated, and the printer, itself, is affordable, as are its supplies and maintenance costs.
Very good print quality, for the price, and fast enough for my use. Our small office of 6 people use it many times daily, with superb results and highly reliable. It replaced a prior Xerox printer, replaced after 6 years or so of reliable use. Once I went to Xerox, I've not considered another brand, and this printer is the right price and capabilities for my offices use.
If you want a reliable printer to make copies then this would be great. If you want a printer to scan, fax and print from your computer without problems on a regular basis, this is NOT your printer. You cannot count on it from one day to the other to print from your computer and to scan to your computer. Good luck with that!
I apologize that you are experiencing problems with your VersaLink C400 device. It seems like you’ve tried many things already. We recommend that you contact our Support Department to assist you with this issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
Goes to sleep and won't wake up without powering off/on
I spent over an hour on the phone with a very helpful customer support person the other day to try to help me with the "sleep" issue on this printer - but it still has the problem and now, since then, it's slow when I click on printer properties. Just doesn't seem like it should be this hard to print a page. Won't purchase again.
I apologize that you are experiencing problems with your VersaLink C400 device. We would be happy to help you resolve this. We searched our Knowledgebase and found this solution that may help you with the slow wake time: