VersaLink® C400

I went from ColorCubes to the C400 and C405 Printers. Print quality is about the same, though the ColorCube has a slightly glossier look to the printed page. These C400 and C405 printers are faster than the ColorCube printers, in that they don’t waste time warming up. Overall, they are great printers. The only negative so far (and it is major for me), is that they are not as smart as the ColorCubes. For example; to print a folded double-sided bulletin on the ColorCube, I only had to select 2 options – Double Sided - Flip on short edge, and then the bin where I loaded the paper. The printer knew how to adjust for portrait and landscape and just started to print upon request. With the C400 and C405, I not only have to make the above selections, but now have to go into another menu and select portrait or landscape AND ALSO have to make selections in both the GUI and on the printer as to what kind of paper I will be using. THIS MAY BE A FEATURE TO SOME PROGRAMMER, BUT IT’S ABSOLUTELY A FRUSTRATING AND ANNOYING WASTE OF TIME. The printer just will not print if the selection in the GUI EXACTLY doesn’t match what you told the printer you’ve loaded in the tray. THIS IS TOOOOO much. I just need a printer that prints when and where I tell it to. I’ll figure out what paper to use – Don’t need or want my printer to second guess me every time!! THIS NEED TO BE AN OPTION THAT CAN BE TURNED OFF! If Xerox can either upgrade this firmware, or tell me how to disable this feature, I would recommend these printers to others. If not, Buyer Beware of this extremely time-wasting feature.

This printer is less than 6 months old. The only way to bring the printer out of sleep mode is to turn it off and back on. It tries to reset at least 7 times before it is functional. We must turn it on and off several times each day. We have contacted Xerox twice and each time we have been told that Xerox is happy to send a repairman to our office but it will cost $299 for the first 30 minutes and $80 for each 30 minutes thereafter. The printer is under warranty but Xerox wants to charge us for the repair trip?? The printer only cost $450.00!! I am extremely disappointed with this printer and Xerox and will not be a return customer.

I like the print quality and speed of printing. There are two things that are not good. (1) When I put legal paper in the bypass tray and print a legal size document, all is well. What's bad is that the printer still uses the legal paper for the following letter sized documents. I have to physically remove the legal paper to have is stop using that tray. (2) I can't can't walk away from the printer and really trust that it will print. It often throws an error code and says to wait until it has finished recording the details. Then I have to power it off and wait for the blinking (literally) power light to go dark. Then I can power it back up again. It is OK after that - until it's not OK. I've had the printer several months and this has occurred a dozen times. Driver updates made no difference at all.

We had a Dell printer for about 12 years, great workhorse. Finally started to decline and had to find a replacement, worried that we wouldn't find anything of good quality and ordered the Xerox C400 - it's better than what we had! Quality is excellent, speed is excellent, can hold a whole ream of paper, and the ease of replacing cartridges is wonderful! Would absolutely recommend this for a small office like ours.

This copier is so easy to use! I set it up out of the box and began using it immediately.

This is a 600x600 dpi (dot per inch) printer and not a 1200x1200 dpi printer, so if the highest possible print quality is a requirement in a given application, choose a 1200x1200 dpi printer instead. Also, while some competing color laser printers are equipped with so-called REt (Resolution Enhancement technology) that works to improve the print quality beyond what one would expect given the native resolution of the device, the Xerox VersaLink C400 series of printers appear to lack such a feature. With the C400, we have found that using a high-quality, very smooth paper stock, rather than lower-cost, rough-surface copier paper, results in a visible improvement in print quality. While the higher-quality paper may cost somewhat more than ordinary copier paper, we feel that the improvement in print quality is well worth the extra cost and helps to compensate for the apparent lack of an REt-like feature. We consider the C400 to be an excellent 600x600 dpi PostScript printer given its price and would highly recommend it to others. Oh, and so far at least, we have not experienced a single paper jam - and the duplexing feature works perfectly.