I purchased this a year ago, now the fuser assembly needs to be replaced. The issue is that Xerox sells the printer but we can not find the part for the fuser assembly which cost about $200 to $300 dollars. Other than that it works great, but does no good if you can not find the parts.
It is unfortunate you are experiencing these issues. Just like other industries, we are experiencing delays in obtaining parts and materials due to the pandemic. We are trying to deliver our parts as quickly as we can, however, there are some things that are outside of our control. I would recommend contacting the Support Department to see if they have a resolution for you: 1-800-835-6100 option 1, 1
This is our main print/copy machine for a small office that is largely paperless. So when we do need to print, it should be easy...and this machine is constantly having bug issues. The screen is difficult to navigate and we continue to waste paper because the machine prints some Xerox cover sheet for EVERY print job sent. Troubleshooting hasn't worked and after being on hold for over 45 mins, I gave up the service desk. Simply put- go elswhere. This product is a time waster and had I not spent so much money on it, would've thrown it out a while ago! Worst purchase for my office in 2 years, and it isn't even close.
I apologize that you are experiencing problems with your Workcentre 3335/3345 device. We would be happy to help you resolve this. We searched our Knowledgebase and found this solution that may help you:
Disable Banner page:https://www.support.xerox.com/en-us/article/en/2017517.html
This printer "Rocks!" The printer provides me with all my needs and in a timely manner. The documents come out clear and crisp. The copier, faxing and emailing features are easy tasks as the instructions were clear, concise and to the point. I never have any issues working with the machine and I am quite pleased with it overall.
I really like the product and worth buying this product. The ADF is great, the scanning is great and the print quality is perfect. What else we need. However, there are some issues since was bought but the customer support was awesome, they came out quickly and helped us. Undoubtedly, I would recommend this product.
All I wanted was to be able to print a confirmation fax log and apparently that is not an option with this machine. Even though there are directions online to do such, the buttons its telling me to use are not there! Same model....I would not recommend this product as it is beyond frustrating. We also have issues with the drums and printing medical forms with black streaks down the center is beyond unprofessional. This machine is frustrating and not worth your money or time!
I apologize that you are experiencing problems with your WorkCentre 3345 device. We would be happy to help you resolve this. We searched our Knowledgebase and found these solutions to set the Fax Confirmation Report and Configure Fax Settings:
How To Enable or Disable the Fax Confirmation Report - https://www.support.xerox.com/en-us/article/en/2017033.html
How To Configure Fax Settings From Xerox® CentreWare® Internet Services - https://www.support.xerox.com/en-us/article/en/2017524.html
If you do not see these options on the screen you may need to do a Firmware Upgrade: https://www.support.xerox.com/en-us/article/en/2017807.html
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Is this the company whose R&D was the seed that launched products such as Apple, Adobe, to name a few? can't believe how terrible their user interface, software design is. Virtually any undergrad from a decent school could design a better database and user experience. (you have to load the user permissions separately for each function if you want to monitor usage). You get arbitrary error messages that can't be resolved thru' their support (Xerox has foolishly outsourced without any training or ownership of the problem). We were able to resolve it simply because we had someone in R&D who could do a better search within their knowledgebase. This is in addition to the original copier not working & after closely working with their R&D for over 2 weeks and finally getting a replacement - firmware loaded with incorrect version of the s/w!!! (how does a company like Xerox even do this in this time and age!! Heads must roll at multiple levels not just at the top) These are just a few problems we faced with Xerox...
This is a well thought out, designed and engineered product with a great price point. It's packed with features most anyone will appreciate and Installation couldn't have been simpler.
This is the first printer I have ever owned that is not manufactured by HP. I have been a loyal HP follower for many years and have owned 5 or 6 of their inkjet printers and at least 10 color and monochrome laser printers. We have been using this machine for more than 2 years now and are very pleased with everything about this Xerox Workstation. I doubt that I will ever purchase another HP printer again. I am so pleased with this machine.