I purchased a new Xerox printer, copier, fax, and scanner a few months ago. For the price paid it has all the features needed and a few unexpected. The printer is fast and has excellent quality. We have many other printers and this one is the best.
This printer works well, prints in high quality, fast and efficient. The only problem we have had is the drum gets burn marks on it very easily when printing multiples due to heat I am thinking. But overall works great!
The connectivity of this printer is absolutely terrible. The print quality is very good but good luck with scanning to an email or to a connected computer. This is the first and last Xerox we will own.
Thank you for your feedback. I apologize that you are experiencing problems with scanning on your WorkCentre 3335/3345 device. We would be happy to help you resolve this. I searched the Online Knowledgebase and found two solutions for scanning to email and scanning to a PC:
I wish they still made my old dell printer. this unit does not compare, and I would not recommend it to anyone. very difficult to use and nearly impossible to change settings that should be easy to access. haven't had it two months and it already sqeaks when printing.
Thank you for your feedback. It is unfortunate you are experiencing issues with your WorkCentre 3335/3345. Xerox has online support available for this device that might allow you to troubleshoot the issues:
This is a great product. However, it suffers due to support and firmware issues. The firmware needs to be enhanced and updated to cover multiple problems, which are due to enhanced security issues implemented by internet email providers, with scanning to email and to scans directly to PC via LAN.
Also, I have repeatedly contacted technical support which usually fails to connect to a living person. Email to support has never been returned etc.
These are the two reasons that I knocked the ratings down 1 star.