VersaLink® C405

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Xerox Support Required for Setup; Great Machine Features!

The Xerox C405 specifications and features are great! Fast (47ppm) color and black & white printing, copying, and scanning. Plus fax, but I don't use fax currently. Plus can print photos! 2 sided printing, copying, and scanning (single pass). Print from and scan to USB drive. WiFi communications from multiple pcs to C405 via single local network. EZ to learn and use copier touch-controls on C405 display panel. Takes some time to learn C405 features, but works quickly and easily. Really like the ability to set black only printing & copying, and draft mode, to save toner in daily use. Plus ability to set color printing & copying, and report quality printing, when needed! Copying and scanning 1-sided to 2-sided works easily. High-capacity toner cartridges will save on black and color toner cost. 550 page paper tray holds full ream of paper! Installation and setup was a bear! Confusion about which drivers to use on my end, but none worked. WiFi communications did not work initially. Connection via USB was spotty, with some print commands processing hours after issue. After 3 tech support calls (including remote hands-on), requested and got tech field visit. Field techs downloaded different drivers, replaced communications board in C405, changed several settings (including C405 IP address), and downloaded different printer driver to pc. Finally, after rebooting network router, everything just worked correctly. Thank you Xerox Tech Support for solving the problem! Since then, the Xerox C405 just works over WiFi!!! All features are available. I am glad to have this full-featured machine! Works great!!! Love this machine!
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This product is useless

This machine is always giving us problems with faxing, for months we were not able to fax. Xerox blamed it on our IT company and they blamed it on Xerox. Finally the issue was resolved on Xerox's end. This machine has scanning capabilities, however it does not work for us.
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Awesome Machine

I love my Xerox VersaLink C405. I wan't sure that our very small business needed this additional expense, but I am so glad I went for it! The copies are great, and I have truly enjoyed using it. It is very easy to operate and has made my job so much more efficient! I would recommend this machine for sure!
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Awesome Features

This products works very well in our environment and allows us to provide high quality print documents with great value.
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Fast and Accurate

We've used many brands of printers, and keep coming back to Xerox. So when it was time to replace our aging Phaser color printer, we went with the Versalink MFP. It has performed great. We love the ability to scan directly to our network folder with one button, It is pretty easy to use with one exception. The firmware makes you tell the printer the exact type of paper you have loaded when you load paper in either of the trays. So, if you don't have that EXACT paper selected from your application. This thing will not print. To get it moving you have to take time to get the printer and the driver to agree on your paper type. Xerox may call this a feature, but it is a serious time waster. I don't want my printer second guessing me on what forms or paper I have loaded - JUST PRINT! If I have the wrong paper or form loaded, I'll figure it out. For this reason I took off a star on, "Ease of Use." Xerox needs an override feature that allows you to print regardless of the paper you have loaded. Perhaps they will get the message and do a ROM update. Otherwise, we love this printer!
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Great features and works great.

I would highly recommend this printer/copier. It makes great prints and copies and you can even make outstanding color photographs with this printer.
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Good company, but not this product!

I like the name behind the product, but it's not easy to navigate through the functions. You know something is good only by comparison, this is not even close compared to another brand/printer we use. this one brings much frustration. Like anything with time it does become easier.
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Reliable, fast and easy to use

I use this particular model at my small company where I have 5 at the office. When my home printer needed to be replaced, I naturally turned to what worked so well at the office. There are cheaper units, but in my opinion, this unit represents excellent value. The printer is connected to my home network. Setting up a printer on a network is always a challenge. The printing aspect was dead simple. However, I wanted the printer to (i) send a scanned document to various email addresses and (ii) scan a document directly to a folder on my computer. These two functions were difficult to set up. I read the manual and have pretty decent computer and networking skills, yet I was struggling. I give Xerox a high rating because when I finally occurred to me to call the help line, the tech support was top notch. I won't bore you with my particular little tech setup issues, but a very helpful, easy to understand, patient support person got it all up and running just the way I wanted. Frankly, it wasn't so easy for the tech support person to figure out my idiosyncratic issues, but they stayed with it and got the job done. If I have any complaint, it is that Xerox didn't make the option of calling for tech support front and center in its material.
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Not User Friendly

Jams a lot. After jam, keeps spitting out paper with jibber jabber codes on it. Not happy. Had a Xerox Phaser, worked well.
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Great quality prints at a good price point!

This unit is reliable, fast and fairly quiet. We've utilized it for both quick jobs and big projects and have experienced great performance across the board.
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