VersaLink® C405

We bought this printer for our office staff of five individuals. It works well for our needs. Our only concern is with one of our older computers the device will fault at least once a day and prevent one of our workers from printing. We have tried to troubleshoot the issue and cannot resolve the problem. Other than that, printer works great we have attached the WiFi adapter and we use it on occasion to print from our phones. It was easy to setup on all computers with the Xerox setup program and the ink lasts quite a while for the price-point.

We purchased the C405 for our team a few months ago. The printer works well right out of the box, but we have run into some issues when a user attempts to print without having run the driver installation. What happens is that the printer errors, occasionally, and when it does, the only way to recover is to find the user who sent the print job without having run the driver installation, have them remove their job from the print queue, and then the only way to recover the printer is to cycle power to it. This has to be the dumbest dependency ever. Why can we not just cancel the print job and clear the error from the menu? Finding the source can be a pain sometimes, especially when someone from outside our team decides to send a job to this printer using the default Windows drivers. And even though the boot time is fairly quick, it is still a pain. Otherwise, it is a pretty nice printer.

The office use of this product is great. Simple to use and great quality prints!

A great printer for a small office, amazing and functional features. Very good.

The overall performance of the VersaLink 405 is good. It's fairly easy to use. The ink is pricey!!! I have difficulty downloading the drivers needed to support the software I use which causes some frustration.

I am relatively tech-savvy, but I found this printer not easy to use. Most printers I have used can automatically detect paper or envelop size without having to set the size in multiple places. However, this printer requires the user to reset the paper size every time paper is loaded. The paper size also has to be set on the computer when printing. If the size doesn't match on the two different places you have to set it, then the printer won't print. And it doesn't provide an error message either. It just won't print. When I first bought the printer, I literally spent about 6 hours total on the phone with tech support on two or three separate occasions trying to get envelopes and labels to print. Turns out there was just one little setting buried in there that I hadn't set correctly. Another time there was something in the excel file that was not agreeing with the printer. The user guide was not helpful in figuring these problems out either. I must say that, though it took a very long time to fix, tech support was very helpful and nice. Now that I know the tricks of using this printer, I can make it work fine. The paper tray does not open and shut smoothly, but that isn't a big deal. But this printer sure had a high learning curve.