We bought this machine June 2008 and have had threee major service issues. First the ink did not work properly and something had to be replace at a cost of $900 and then another issue cost us $300 and now we are told that the print head is bad and needs to be replaced for $1900. We print less than 1000 copies per month on this machine as it is only used for color flyers and check printing. How does Xerox expect a customer to pay almost $4300 for a copier, printer and not get but four years of service? We have a Cannon copier, printer,fax machine that is over 10 years old, making in excess of 10,000 copies per month, and never had a major repair. I bought the Xerox machine for my office and one for my home for two reasons, product quality and reputation of the company.
Upsides -- no longer buying expensive print cartridges, and we saved a lot of money making our own brochures and handouts, instead of sending them to the printer. Downsides -- don't like the continual warmup periods (nearly every time I print something) Overall -- a 4.
Not long ago, whenever I needed a workbook, flyer, or manual sent to a customer, I would do the graphical work on my computer, proof it on my laser printer, and then send it off to the printer to be printed professionally. Since I starting using the 8860, I began to notice that the print quality between what the printer sent me vs. what I had proofed was nearly identical. Once I realized this, I started printing nearly everything myself in my own office, and my customers haven't noticed a difference. The cost savings is incredible! Now, unless I have a full-gloss magazine-quality brochure, or a a project with a very high volume, I use my 8860 to print all of my finished product. And it still doubles as the office scanner, printer, fax, and copier!
Pros: The 8860 has been very reliable and cost effective! The 3 -tier meter system has really allowed my church to print above and beyond our normal print volume without adding to our budget. The Scan utility is simply AMAZING; very easy to use! The Solid Ink makes our cheap paper look expensive (Good Job Xerox)! Cons: Should have purchased it sooner:)
We have loved this Phaser since day one. It's superior print quality and ease of use for our end users makes this a perfect addition to our line of other Xerox MFPs we use throughout our division. For anyone looking for a great color MFP and is needing to save moeny, this is a great model. For the size of staff using it, we have no issues with what it can do. What a great choice we made in leasing this MFP. Thanks Xerox.
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