Great Disapointment !!!! Req a lot of service calls, problems started 3 months after buying... expensive!!!
I bought this machine after a lot of searching and studying of multi-function machines. Only to be disappointed. The feeder on top had to be replaced almost immediately and had the second serviced a few times. Would not grab the paper and feed straight. Needs a longer roller for feeding. The heating unit is quite costly to replace and was having a problem within a year of useage. So many times I wanted to just through it out the window, very frustrated. Would want to send a large fax and have to try over and over. I have since replaced and it is too bad as I had expected more from the name of Xerox.
Bought this multi-function machine to replace an older Xerox MFP. Pros: Scanner does a nice job reproducing images, fax machine seems to work fine. Cons: mostly on the printer side...takes FOREVER to "warm-up", even if you've printed something a few minutes earlier. Copier feed causes images to be copied at an angle and if you have a busy printing day, the machine gets very warm. Last but not least, I find myself power cycling a couple times a week due to random error messages. All in all, an alright machine, but doesn't hold a candle to my old MFP.
This machine works well for a few months, then it consistently jams and always has an issue. Very slow to warm up, and the print speed is somewhat ok. If you have a small or medium sized office/business, just spring for the higher end HP
At first I liked this MFP unit. Price was pretty good, print quality was OK, and I liked the ability to scan directly to a PDF. Then the printer stopped working and after a call to service it appears that the fuser needs to be replaced. Looks like a $200+ proposition after just over a year. The fuser is supposed to last for 100K copies, but mine lasted for about 10K copies. So I'd avoid this unit unless you are prepared for an expensive service call.
Buying this machine was probably the biggest mitake we made 8 months ago. We had issues from day one like the top feed chewing up and jamming paper, the machine itself jamming paper internally, the bottom tray needing replacing after 8 months. We only pushed 7800 pages through this machine and now have been quoted $508.80 to fix it. The machine cost less then that to buy new right now at $449.00!
Using Xerox® Genuine toner and ink in your Xerox printer will ensure that prints are delivered with consistent quality. Testing conducted by independent printer evaluation laboratories proved Xerox Genuine Supplies are more reliable and deliver up to 27% higher page yields than aftermarket alternatives.
Our free Xerox eConcierge program is easy to install and use. It allows you to order supplies for all of your eligible equipment (Xerox, HP, Samsung, Lexmark, Brother) with just a few clicks. As long as you continue ordering supplies through Xerox eConcierge, we’ll provide free service coverage for the life of your Xerox hardware.Learn about Xerox eConcierge