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Phaser 860
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Phaser 860
> Frequently Asked Questions
Phaser 860 Support FAQ's
Q:
What is a
?
A:
Guides are step by step instructions that walk you to a solution based on questions that you answer
Installation and setup
I just got my printer, how do I set it up?
(Out of box setup)
How do I download and install printer drivers?
How do I load ink into the printer?
Product Usage
What kind of paper/media can my printer use?
How do I load the standard tray with transparencies?
I bought and installed the optional hi-capacity paper tray assembly - how do I load it with paper?
Print Quality
My prints don't match what I see on my monitor. What do I do?
I'm getting lines, streaks, or smudges on my printouts. How do I eliminate them?
How do I get rid of inks smears - or sometimes the ink scratches off of the page?
What do I do if I'm seeing faded white streaks in one or more colors on my prints?
When I print, the whole image appears faded. What do I do?
My prints are coming out too dark. How do I fix this?
When I print, the text and images are not centered on the page. How do I fix this?
I'm having print quality problems with everything I print and it does not matter what computer I print from. What can I do to fix this?
I'm having a print quality problem with my application - it does not happen with other applications. What can I do to fix this?
Errors and Troubleshooting
Jams/Front Panel Messages
What do I do if I get a message on the front panel that says...
Jam: Open Front Cover
Jam: Open Exit Cover
Jam: Remove Upper Media Tray
My front panel displays an Error/Fault Code. What does it mean?
Cleaning (cleaning the printhead)
Cleaning Sheet Needed - Load Legal-Size Paper
Close Cover
Power On Self Test Error Messages
I'm getting some other message on my printer's front panel
Other errors/issues
What do I do when...
The printer is turned on, but displays no power, lights, or sound? Or, the printer cycles on and off by itself?
I'm having trouble printing with USB. (problems occur when installing)
How do I install a USB printer for a Macintosh?
The computer or printer reports an "Offending Command" error
(Post-Script error)
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