Jam at the Tray

Follow these steps to clear the jam for the tray specified on the control panel.

  1. Pull the tray specified on the control panel completely out of the printer.

    Graphic illustrates this step.
  2. Remove the top sheet from the tray.

    Graphic illustrates this step.
  3. Verify that the paper is loaded correctly in the tray. Adjust the back and side paper guides. Press the sides of the back guide and slide the guide until the arrow on the guide matches the appropriate paper size and clicks into place. Slide the side guides until the arrows on the guides match the appropriate paper size and the guides click into place.

    Note: When the guides are correctly adjusted, there may be a small space between the paper and the paper guides.
    Graphic illustrates this step.
  4. Remove jammed paper from inside the tray slot. Confirm that any torn pieces of paper are removed.

    Graphic illustrates this step.
  5. Insert the tray into the tray slot and push it completely into the printer.

    Graphic illustrates this step.
  6. If you did not find jammed paper in the previous steps, follow these steps.
    1. Pull up the latch on the front of the printer to open the front cover.
      Graphic illustrates this step.
    2. Pull the jammed paper slowly out of the printer. Confirm that any torn pieces of paper are removed.

      Graphic illustrates this step.
    3. Close the front cover.

      Graphic illustrates this step.

Note: Use only the approved paper type, weight, and size for this tray. Print custom size paper from Tray 1 only.