Ink Sticks Jammed

Ink sticks under the top cover are not sliding properly.

Follow these steps to clear the jam:

  1. Remove paper from the output tray.
    Graphic illustrates this step.
  2. Open the top cover.

    Graphic illustrates this step.
  3. Move the ink sticks until there are no spaces between sticks of the same color.
    Graphic illustrates this step.
  4. Close the top cover.

    Graphic illustrates this step.