If the printer feeds paper incorrectly or feeds more than one sheet at a time from the High-Capacity Paper Tray Assembly, refer to Preventing media jams before cleaning the printer. If rollers are visibly dirty, perform the following cleaning procedures.

1. Remove the paper tray from the High-Capacity Paper Tray Assembly. If your printer has two assemblies, remove the tray from each one. The two paper-feed rollers for each assembly are visible when each tray is removed.
2. Using an alcohol-soaked cloth, scrub the rollers thoroughly. Rotate the roller several times to ensure proper cleaning.
3. Replace the paper tray in the High-Capacity Paper Tray Assembly.