If you have already performed the other "Cleaning for ink smears" procedures described earlier in this chapter but problems persist, you should clean the paper-exit path. Refer also to Cleaning for ink smears: paper-feed rollers.

Occasionally, stray ink particles and oil become attached to the Rapid Release Guide, rollers, and guides under the exit cover causing ink streaks or marks on the top edge, front, or back of prints. When this occurs, you must clean these parts using alcohol-soaked wipes.

Sample ink smear: paper-exit path

1. To clean the rubber exit rollers:
1. Wrap an alcohol-soaked wipe around the index finger of one hand.
2. Press your wipe-covered finger against each roller.
3. Use the thumbwheel to turn the rollers. Rotate the rollers four or five complete revolutions for each roller segment to ensure proper cleaning.

Note You may notice some staining of the exit rollers while performing the cleaning procedure; this is normal and does not indicate additional cleaning is necessary. Simply clean rollers to remove any build-up of ink

2. To clean the two sets of ribbed exit guides under the exit cover, gently wipe the raised ribs using an alcohol-soaked wipe.
3. Lift the blue paper guide.
4. Handle the Rapid Release Guide carefully to avoid bending or damaging the clear plastic edge. Lift up on the blue tabs and remove the Rapid Release Guide. Do not use any sharp objects in this area of the printer.
5. Gently wipe the clear plastic Rapid Release Guide with a pre-soaked alcohol cloth.
6. If the Rapid Release Guide is damaged, replace it.
7. Reinstall the Rapid Release Guide, pressing down on the blue tabs to snap the guide into place.
8. Close the exit cover.