| Cleaning for ink smears: internal paper path |
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Clean the printer's internal paper path surfaces if your prints have stray ink marks on the front or the back.
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Caution
Always use clean sheets of paper to clean the paper path. Do not reuse cleaning sheets. High-grade, heavier papers, such as 120 g/m
2
(32 lb.) bond, work best.
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Load high-grade paper into the printer and make sure that the tray's media selector switch is set to Paper. If your printer is configured with just the upper media tray, load that tray and set the media selection switch to Paper. If you have installed one or two High-Capacity Paper Tray Assemblies, load either the upper tray or the lower tray. The lower tray is the default; if you use the upper or middle paper tray, make sure that the printer's default has been set. Refer to Selecting the source for cleaning pages for details.
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When the printer is on and the Ready to Print message appears in the front panel, scroll to Menu; press Select.
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Scroll to Troubleshooting; press Select.
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Scroll to Remove Ink Smears; press Select.
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After a short delay during the warm-up period, the printer begins an automatic sequence of feeding several clean sheets of paper from the media tray selected as the cleaning page source.
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When the cleaning sequence is complete, inspect the last sheet of paper fed through the printer. If the printer is not clean, repeat the cleaning sequence.
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Scroll to Exit; press Select. After a warm-up cycle, the printer returns to normal operation.
Note
If the cleaning procedure is cancelled early, there may be a delay before the printer is ready to perform two-sided printing.
If the ink smear problem persists:
Refer to the following two procedures for directions on cleaning paper-feed rollers and the paper-exit path.
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