Light-colored or missing stripes on prints

• Clean the printhead: in the front panel troubleshooting menu, select Eliminate Light Stripes. Refer to Light stripes on prints for more information.

Ink streaks or oil on front, back, or edges of print

• Clean the printer's internal paper path with the front panel troubleshooting routine. Refer to Cleaning for ink smears: paper-exit path.
• Clean the printer's paper-exit rollers. Refer to Cleaning for ink smears: paper-exit path.
• Clean the wiper blade in the Maintenance Drawer (A); refer to Cleaning for oily streaks for instructions.
• Clean the printer's Rapid Release Guide; refer to Cleaning for ink smears: paper-exit path for instructions.

Prints have dull, faded colors

• If you are using the upper media tray, make sure that the indicator switch has been set for the appropriate media.
• Use only Phaser 850 printer transparencies; they have been specially formulated for this printer.
• For printing on transparencies, make sure that you have selected in the driver Transparency (for the media tray) or Manual Feed Transparency (for the manual feed slot).
• Try a different color correction mode or increase the print quality mode. Refer to the printer's user guide for more information.

Photographic images appear grainy

• In the printer driver, select the highest print quality mode.
• Use images that are 150 dpi or higher.

Black-and-white prints instead of color

• In the printer driver, check if the TekColor Correction is set to Black and White ; if it is, choose a different color correction.
• Macintosh users:
• Make sure that you are using the correct PPD file with the latest Apple LaserWriter printer driver (version 8.3.4 or higher), that supports color PostScript.
• In the Print dialog box, make sure that Color/Grayscale is selected. Some applications require special files to print in color. Make sure that these files are properly installed. For information, refer to the topics on the printer's CD-ROM or the Xerox World Wide Web site.

Black-and-white prints instead of color, cont.

• PC users:
• Be sure to use the printer driver on the printer's CD-ROM.
• Make sure the application you are using is set up to print in color.

Blue colors look too purple

• If printed blue colors look too purple, print your document with the Vivid Color color correction. Refer to the printer's user guide for information on color corrections.

Transparency print quality poor.

• Use only Phaser 850 printer transparency media.
• Make sure that you have selected Standard as the print-quality mode; try setting Vivid Color as the color correction.
• Make sure that the switch on the side of the Standard Paper/Transparency Tray, or on the High-Capacity Transparency/Label Tray, is set to Transparency .
• Make sure that you have selected in a supported printer driver either Transparency for the media tray or Manual Feed Transparency (for the manual feed slot).

Print is wrinkled or rippled

• If your paper is smooth, glossy, or coated, try a different type of paper. Use only supported paper types.
• Use single-sided printing instead of double-sided printing.