The printer is receiving, processing or printing a job.

Wait for the job to be completed or cancel the job.

You have entered the menu in the front panel.

Exit the menu.

Warm-up sequence has not finished.

Wait until the printer displays Ready to Print.

The printer is turned off, is not ready, is disabled, or has detected an error.

• Make sure that the printer is plugged in and turned on.
• Do not plug the printer's power cord into a power strip; use a wall outlet.

The printer is stopped because it detected an error or condition requiring user intervention, such as an open door or a media jam.

• Correct the condition reported by the front panel (for example, close the door or clear the media jam).
• Press the Help button to access information on the error condition.
• Turn the printer off and unplug the power cord for 1 minute. Then plug in the power cord and turn on the printer.
• If the problem is an error that is not user-correctable, contact Customer Support.

Front-panel timeout: If no activity occurs in 2 minutes, the front panel returns to Ready to Print.

Scroll to Menu and press Select to re-enter the menu.

Media jam.

• Make sure that paper or transparencies are installed correctly and that the tray's media indicator switch has been set correctly.
• When using the manual feed slot, make sure that the media is fed straight and aligned with the left edge of the manual feed slot.
• To clear the jam: Refer to the printer's front panel Troubleshoot Jams menu for instructions.

Too much media is loaded in the media tray.

Reduce the amount of media to below the tray's maximum-capacity label.

Media is wrinkled or curled.

Change the media.

Media is too thick or too thin.

Use recommended media; refer to the printer's user guide, or print the Paper Tips Page (see the Menu Map for location.)

Media has jammed at the manual feed slot because it was not loaded properly.

Re-insert the media in the manual feed slot:

• Make sure the sheet is loaded flush against the left side of the manual feed slot.
• Feed only one sheet at a time.
• Insert the sheet until it is pulled into the printer.

An envelope has jammed because it was not loaded properly.

Re-insert the envelope in the manual feed slot:

• Make sure the envelope is loaded flush against the left side of the manual feed slot with the flap side facing up. Refer to the diagram on the manual feed slot for instructions.
• When prompted by the front panel, feed one envelope only.

A sheet of paper has jammed because it was not loaded properly.

Re-insert the sheet in the manual feed slot:

• Make sure the sheet is loaded flush against the left side of the manual feed slot. Refer to the diagram on the manual feed slot for instructions.
• When prompted by the front panel, feed one sheet only.

Too much media is stacked in the output tray.

Remove all printed pages from the output tray.

An incorrect paper size is loaded in the tray, or paper narrower than the driver selection is in the manual feed slot.

• Use only supported paper, transparency, and envelope sizes.
• Make sure the size matches the driver selection.

One or more colors of ink are almost empty.

Add ink soon.

One or more colors of ink are empty.

Add ink to continue printing .

One or more ink sticks are stuck in the ink-loading bin.

• Open and close the top cover.
• Press each row of ink sticks in the ink-loading bin to make sure they are not jammed.
• Do not use broken ink sticks.
• Install ink sticks with the tapered side down.

The Maintenance Kit is almost empty.

Order a replacement Maintenance Kit.

The Maintenance Kit is depleted.

• Replace the Maintenance Kit to continue printing.
• If message remains after new kit is installed, make sure the new counter is also installed.

Hot ink is present.

Close the door and wait a few minutes before removing the maintenance drawer (A) from the printer.

Maintenance counter is not installed.

Install the counter.

Maintenance Drawer is not installed.

Install the Maintenance Drawer.

The 2-year service life is soon to expire.

Replace Maintenance Kit soon.

The 2-year service life has expired.

Replace Maintenance Kit now.

An error occurred that may not be user-correctable.

Turn the printer off and unplug the power cord for 1 minute. Then plug in the power cord and turn the printer back on.

If the error is not cleared, write down the error number.

• If you have access to the World Wide Web, look up the error number on the TekSMART web page (see Useful tools) for possible corrective action.
• If the error persists, call Customer Support with the error number. See the printer's user guide for instructions.