Light stripes or missing colors

Clean the printhead with the printer's front panel troubleshooting routine.

1. On the front panel, scroll to Menu. Press Select.
2. Scroll to Troubleshooting; press Select.
3. Scroll to Print Diagnostic Test Page; press Select. These illustrations show a correct Test Page and an example of a Test Page with a missing color bar.
   
   A. Correct test page B. Missing color bar
4. If the test print looks like example B in the illustration, go on to Step 5.
5. Scroll to Eliminate Light Stripes; press Select.
6. Check the test print that prints automatically, to confirm that the problem is corrected.
7. Repeat Step 5 as necessary. If light stripes persist after three consecutive clean cycles, turn off the printer for 4 hours to allow the ink to cool and solidify. Then turn on the printer and repeat the clean cycles, if necessary.

For more details, refer to the troubleshooting information on the printer's CD-ROM or on the Xerox web site.

Oil or ink smears

Oil (drum fluid) on a print or ink smears on the front, back or edges of a page.

Clean the printer's internal paper path using the front panel troubleshooting routine.

1. Load the upper tray with sheets of clean, high-grade paper, preferably 120 g/m ² ; 32-lb. This cleaning routine uses several sheets of paper.
2. On the front panel, scroll to Menu. Press Select.
3. Scroll to Troubleshooting; press Select.
4. Scroll to Remove Ink Smears; press Select.
5. If the problem persists, additional cleaning may be necessary. For complete cleaning instructions, refer to the printer's CD-ROM or on the Xerox web site.

Ink streaks

Ink streaks or marks on the top edge, front or back of a page.

Clean the printer's paper-exit path:

• To clean the exit rollers, use a pre-soaked alcohol cloth.
• To turn the rollers, use the blue thumbwheel.

Clean the Rapid Release Guide:

1. Follow the steps in Solution 2 to remove the Rapid Release Guide.
2. Gently wipe the clear plastic Rapid Release Guide with a pre-soaked alcohol cloth.
3. Reinstall the Rapid Release Guide, pressing down on the blue tabs to snap the guide into place.

Ink smears

Ink smears on the bottom edge of a page.

Clean the paper-feed rollers.

1. From the front panel, run the Remove Ink Smears routine; see Oil or ink smears for instructions.
2. If smears remain, open the front cover and remove the maintenance drawer.
3. To clean rollers in rows 1, 2, and 3, use a pre-soaked alcohol cloth.
4. To turn the rollers in rows 1 and 3, use the blue thumbwheel.
5. Clean any ink from the polished metal guide located between rollers 1 and 2, using a presoaked alcohol wipe.