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Phaser 8400
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Phaser 8400
> Frequently Asked Questions
Phaser 8400 Support FAQ's
Q:
What is a
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A:
Guides are step by step instructions that walk you to a solution based on questions that you answer
Installation and setup
I just got my printer, how do I set it up?
(Out of box setup)
How do I download and install printer drivers?
How do I load ink into the printer?
Product Usage
What kind of paper/media can my printer use?
How do I print with transparencies?
Where can I find the specifications for the printer? (Configurations, Options, Print Speed & Specifications)
Do you have other information on Ink, Paper, Maintenance Kit and other Supplies?
Where is the serial number on my printer?
Print Quality
I'm getting lines, streaks or smudges. How do I fix this?
The page appears too light or dark (faded, or blotchy colors). What do I do?
The colors appear grainy and the blues look purple (colors don't match monitor).
The ink is sticking to the drum/rollers...
The paper comes out wrinkled or skewed...
My prints are coming out too dark. How do I fix this?
The margins are off when I print...
I'm having a print quality problem with my application - it does not happen with other applications. What can I do to fix this?
Errors and Troubleshooting
Jams/Front Panel Messages
What do I do if I get a message on the front panel that says...
Paper Jam - Remove Tray 3 to Clear or Remove Tray 4 to Clear
Jam Open Exit Cover When Printing from Tray 1
Paper Jam - Remove Tray 2 To Clear
Paper Jam - Open Exit Cover to Clear
Jam at Tray 1 Immediately After Closing the Front Cover
Paper is Picked From Tray 1 Regardless of Driver Settings
The front panel has an error code (fault code XX,XXX.XX) on it - what does it mean?
Ink messages...
Maintenance kit messages...
Tray related message (waste, adjust, load size, etc.)
Other errors/issues
What do I do when...
An error is generated when printing from a specific application...
Getting an error on a computer... (Mac, PC, Workstation, Client, or Server)
The print times are very slow...
Printer locks-up, hangs, freezes or reinitializes/restarts or front (control) panel display is blank...
The printer is making loud or unusual noises...
I can't remove the waste tray or the maintenance kit...
The printer uses too much ink...(consumption)
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