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Phaser 8400
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Support Topics
Step by step guides
  >  General Information
  >  Installation/Setup
  >  Printer Troubleshooting
  >  Troubleshooting Xerox Software
How To
  >  Install Printer Drivers
  >  Setup the Printer
  >  Install Ink, Paper and other Supplies
  >  Install Options and Upgrades
  >  Move and Ship the Printer

> Home > Support & Drivers > Phaser 8400 > Frequently Asked Questions

Phaser 8400 Support FAQ's
Q: What is a Guide?

A: Guides are step by step instructions that walk you to a solution based on questions that you answer

Phaser 8400 Printhead Firmware Update!
Installation and setup
I just got my printer, how do I set it up? (Out of box setup)
How do I download and install printer drivers?Guide
How do I load ink into the printer?
 
Product Usage
What kind of paper/media can my printer use? Important!
How do I print with transparencies?
Where can I find the specifications for the printer? (Configurations, Options, Print Speed & Specifications) Guide
Do you have other information on Ink, Paper, Maintenance Kit and other Supplies? Guide
Where is the serial number on my printer?

Print Quality
I'm getting lines, streaks or smudges. How do I fix this?
The page appears too light or dark (faded, or blotchy colors). What do I do?
The colors appear grainy and the blues look purple (colors don't match monitor).
The ink is sticking to the drum/rollers...
The paper comes out wrinkled or skewed...
My prints are coming out too dark. How do I fix this?
The margins are off when I print...
I'm having a print quality problem with my application - it does not happen with other applications. What can I do to fix this?Guide

Errors and Troubleshooting
Jams/Front Panel Messages
What do I do if I get a message on the front panel that says...
Paper Jam - Remove Tray 3 to Clear or Remove Tray 4 to Clear Guide
Jam Open Exit Cover When Printing from Tray 1 Guide
Paper Jam - Remove Tray 2 To Clear Guide
Paper Jam - Open Exit Cover to Clear Guide
Jam at Tray 1 Immediately After Closing the Front Cover Guide
Paper is Picked From Tray 1 Regardless of Driver Settings Guide
The front panel has an error code (fault code XX,XXX.XX) on it - what does it mean?Guide
Ink messages... Guide
Maintenance kit messages... Guide
Tray related message (waste, adjust, load size, etc.)Guide

Other errors/issues
What do I do when...
An error is generated when printing from a specific application... Guide
Getting an error on a computer... (Mac, PC, Workstation, Client, or Server) Guide
The print times are very slow...
Printer locks-up, hangs, freezes or reinitializes/restarts or front (control) panel display is blank... Guide
The printer is making loud or unusual noises... Guide
I can't remove the waste tray or the maintenance kit... Guide
The printer uses too much ink...(consumption) Guide

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