Phaser 840

Phaser® 840: Jam: Remove Upper Tray
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When you see the front panel message "Media Jam: Remove Upper Tray To Clear," remove the upper media tray and remove the jammed media.

  1. If you have frequent media jams at the upper tray, check the User Guide to see if the correct paper weight is loaded.
  2. If the correct media is loaded, fan it to release sheets that are sticking together, or clean the upper tray's media pick roller.
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