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Step by step guides
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  >  Setup the Printer (PDF)

> Home > Support & Drivers > Phaser 840 > Frequently Asked Questions

Phaser 840 Support FAQ's
Q: What is a Guide?

A: Guides are step by step instructions that walk you to a solution based on questions that you answer
Installation and setup
I just got my printer, how do I set it up? (PDF)
How do I download and install printer drivers?Guide

Product Usage
What kind of paper/media can my printer use? Important!
What is the life expectancy of the Phaser 840 consumables?
Where is the serial number on the printer?
What are the print speeds and cost per copy?
Where can I learn more about Duplexing (printing on both sides)?
What are the specifications for media, media trays and page sizes?

Print Quality
I'm seeing light stripes, faded or white lines and streaks. What do I do?
I have other print quality problems (lines, spots, streaks, colors are off or wrong)...? Step-by-Step Guide!
How do I get rid of smears, blurry or wavy lines?
I have a registration, skewing, margins or sizing problem...
Sometimes the printed image appears fuzzy (ghosting). What do I do?
I would like to learn more about print quality - do you have more information?
I'm having a print quality problem with my application - it does not happen with other applications. What can I do to fix this? Guide

Errors and Troubleshooting
Jams/Front Panel Messages
What do I do if I get a message on the front panel that says...
Jam: Open Front Cover
Jam: Open Exit Cover
Jam: Remove Upper/Lower Media Tray
Media Jam: Retry Manual Feed
Media Jam: Open Exit Cover to Clear when using Envelopes
Media Jam: Open Exit Cover to Clear and Error Code 22.703.05 is displayed (or is in Fault History)
My front panel displays an Error/Fault Code. What does it mean? Guide
The front panel displays Maintenance Kit is empty - open front cover; even after installing a new kit? Guide
My front panel displays a Lower Paper Tray message when there is still paper in the tray? Guide
The front panel displays Drawer A locked - Close front cover to continue... Guide
The front panel displays Incorrect Media Size - Load Letter Size Paper... Guide
The front panel displays Incorrect Media Size - Load A4 Size Paper...Guide
The front panel displays Ink Low - Add Ink...Guide

Other errors/issues
What do I do when...
The printer makes vibrating, grinding or growling noises?
I have a Postscript Error...(An error or illegible text is printed from the printer)
The printer makes a tearing or ripping noise as the paper exits? (part of the image may be missing from the page)
The printer's front panel displays: Replace media tray or upper media tray...
Sometimes the printer is really slow, the print times are long, or the processing times between pages is slow... Guide
The front panel display is blank, all black or frozen... Guide
The printer is turned on, but displays no power, lights or sounds - the power cycles on and off... Guide

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