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Phaser 780


Error codes

If the printer's front panel flashes a message alternating with Error XX, find the error code in this table and follow the instructions for resolving the problem.

Error Codes and Actions    

Error
User Corrective Action

Printer Maintenance Required Soon

[no error code is displayed]

  • Contact Customer Support. (Note that the printer will continue to print.)

Error 10

Laser Unit Error

  • Turn the printer power off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.

Error 11, 12

Image Density Error

  • Turn the printer power off, then on.
  • Replace Imaging Unit. Turn the printer off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.

Error 13

Density Calibration Error

  • Turn the printer power off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.

Error 21

Toner Carousel Error

Error 22

PCDC Error

Error 23

Environment Sensor Error

Error 24

2nd Bias Roller Error

  • Turn the printer power off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.

Error 40, 41, 42, 43, 44

Fuser Temperature Error

 

  • Open the fuser drawer on the bottom left of the printer, then close it.
  • Turn the printer power off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.

Error 61

Process Motor Error

  • Turn the printer power off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.

Error 62

Paper Handling Motor

  • Check for and clear paper jams.
  • Open the paper feed unit on the right side of the printer, then close it.
  • Turn the printer power off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.

Error 70, 71

Imaging Unit ID Error

Error 72

Imaging Unit Count Error

Error 73

Imaging Unit ID Error

Error 74, 75

Imaging Unit Count Error

  • Remove and reinstall the Imaging Unit. Turn the printer off, then on.
  • Replace the Imaging Unit. Turn the printer off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.

Error 76, 77

Engine Board Error

  • Turn the printer off, then on.
  • If problem persists, check www2.tek.com/merlin/tko and/or contact Customer Support.


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