Jam at the Tray

There is a jam at the tray specified on the front panel. On the front panel of the printer, press the i button to view information about the front panel message.

  1. Pull the tray(s) specified on the front panel completely out of the printer.

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    Note:      For all trays except Tray 2, pull out the specified tray and all trays above it. For example, if the jam is at Tray 3, pull out Trays 1, 2, and 3. If you have a jam at Tray 2, pull out Tray 2 only. It is not necessary to pull out all the trays. If you have a jam at Tray 1, pull out Trays 1 and 2.

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  2. Pull jammed paper from the printer tray slot.

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  3. Remove crumpled paper from the tray.

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  4. If you have a stacker, remove paper from the stacker, then lift the stacker tray.

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  5. Open the top cover.

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  6. Remove the print cartridge.

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  7. Remove the jammed paper. Confirm that all paper fragments are removed.

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  8. Insert the print cartridge.

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  9. Replace all the trays.

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  10. Close the top cover.

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  11. If you have a stacker, lower the stacker tray.

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