Jam at the Top Cover

There is a jam at the top cover. On the front panel of the printer, press the i button to view information about the front panel message.

  1. If you have a stacker, remove paper from the stacker, then raise the stacker tray.


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  2. Open the top cover.

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  3. Remove the print cartridge.

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  4. Turn the green rollers to move the jammed paper out of the rollers, then gently pull the jammed paper out of the rollers.

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  5. If you cannot move the jammed paper, pull Trays 1 and 2 completely out of the printer.

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  6. Turn the green rollers and remove the jammed paper. Confirm that all paper fragments are removed.

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  7. Replace the trays.

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  8. Reinsert the print cartridge.

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  9. Close the top cover.

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  10. Lower the stacker tray.

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