Jam at the Exit and Jam at the Rear

There is a jam at the exit or at the rear cover. On the front panel of the printer, press the i button to view information about the front panel message.

  1. Open the rear cover.

    Caution:      Be careful, some components inside the rear cover may be hot.

    Graphic illustrates this step.

  2. Remove the jammed paper. Confirm that all paper fragments are removed.

    Graphic illustrates this step.

  3. If you do not find jammed paper in Step 2, open the cover above the exit and pull the jammed paper completely out of the printer.

    Graphic illustrates this step.

  4. Close the rear cover.

    Graphic illustrates this step.

For additional information, access PhaserSMART®. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)