Install or Reseat the Print Cartridge

The print cartridge is missing or installed incorrectly. Install or reseat the print cartridge. On the front panel of the printer, press the i button to view information about the front panel message.

  1. Open the top cover.

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  2. If the print cartridge is present, reseat it.

    1. Remove the print cartridge.

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    2. Replace the print cartridge.

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  3. If the print cartridge is not present, install the print cartridge.

  4. Close the top cover.

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  5. If the problem persists, access PhaserSMART®. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)