Close the Top Cover

The printer has stopped printing because the top cover is open. On the front panel of the printer, press the i button to view information about the front panel message.

  1. Close the top cover so that printing can resume.

    Graphic illustrates this step.

  2. If the error continues:

    1. If you have a stacker, remove paper from the stacker, then raise the stacker tray.


      Graphic illustrates this step.        Graphic illustrates this step.

    2. Open the top cover.

      Graphic illustrates this step.

    3. Remove the print cartridge.

      Graphic illustrates this step.

    4. Reinsert the print cartridge.

      Graphic illustrates this step.

    5. Close the top cover.

      Graphic illustrates this step.

    6. Lower the stacker tray.

      Graphic illustrates this step.

For additional information, access PhaserSMART®. PhaserSMART is a powerful, Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)