1. Obtain a Return Authorization Number (RMA#) from the Tektronix Service Center. In the U.S. and Canada call 1-800-835-6100. Outside the U.S. and Canada, contact your local Tektronix dealer or sales representative; see the Local Contacts area on the World Wide Web.
   Note: You must have a Return Authorization Number (RMA#) before returning a printer. You will need to write this Return Authorization Number (RMA#) on all cartons you ship to Tektronix.

2. Locate the original Tektronix printer, accessories and consumables carton(s) and packing materials.
Note:You must ship the printer in its Tektronix shipping box. If you do not have the original carton and packing materials, call the Customer Support Hotline in the U.S at 1-800-835-6100 or the Supplies phone number in Canada at 1-800-661-5625 to order replacement packaging using part number 065-0541-00.

Packing Instructions

1. Turn off the printer; remove all cords and cables.
2. Remove the paper tray(s); pack them for shipping or storage.
3. If you have a Lower Tray Assembly:
   1. Disconnect the Lower Tray Assembly cable from the printer.
   2. Lift the printer up and away from the Lower Tray Assembly.
   3. Repack the Lower Tray Assembly in its original carton.
   
   
   

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4. Push the printer's button to open the top cover.
5. Remove the transfer roll from the tray and pack it for shipping or storage. The transfer roll tray remains inside the printer.
6. Replace the packing material (the foam blocks connected by a red strip) on both sides of the drum.
7. Open the front cover panel by pulling it forward.
8. Replace the foam sheets inside the top cover and the front cover panel; secure the foam sheets to the printer with adhesive tape.
9. Close the top cover and the front cover panel. Secure the top and front covers with adhesive tape.

   
   

   

10. Repack the printer in the Tektronix carton. Keep the printer level when moving it.
    Note: To keep your warranty valid, you must ship the printer in its Tektronix shipping box with the appropriate packing materials. If you do not have the original carton and packing materials, see the beginning of this article for ordering information.

11. Write the Return Authorization Number (RMA#) on a sheet of paper. Attach this sheet to the top of the printer with adhesive tape.
12. Write the Return Authorization Number (RMA#) on the outside of all cartons.
13. Ship the printer (and consumables and accessories, if requested by Tektronix Service) to the appropriate address.