1. Obtain a Return Authorization Number (RMA#) from the Tektronix Service Center. In the U.S. and Canada call 1-800-835-6100. Outside the U.S. and Canada, contact your local Tektronix dealer or sales representative; see the Local Contacts area on the World Wide Web.

   Note: You must have a Return Authorization Number (RMA#) before returning a printer. You will need to write this Return Authorization Number (RMA#) on all cartons you ship to Tektronix.

2. Locate the original Tektronix printer, accessories and consumables cartons and packing materials.

Note: You must ship the printer in its Tektronix shipping box. If you do not have the original carton and packing materials, call the Customer Support Hotline in the U.S. at 1-800-835-6100 or the Supplies phone number in Canada at 1-800-661-5625 to order replacement packaging using part number 065-0535-00.

Packing Instructions

1. Turn off the printer and let it cool down for 20 minutes before you move it so that the ink has time to solidify.
2. Keep the printer level as you move it. If you move the printer a long distance (transport it via car, truck, plane, etc.), empty the waste bin and replace the shipping block to protect the printhead.

Emptying the waste bin

The waste bin normally remains locked until it needs emptying. To unlock the waste bin, access the Utilities mode.

1. To access the Utilities mode on the Phaser 300i, press the UTILITIES button. You will see the message displayed below.

   To access the Utilities mode on the Phaser III PXi, simultaneously press down and hold the CLEAN PRINTHEAD and TEST PRINT buttons. Turn the printer off and back on. Let go of the two buttons when you see the following message:

   Utilities	Vx.xx
   Exit		Next
   

2. Scroll through the following list by pressing the TEST PRINT (Next) button. Stop when the display reads Waste Bin. Here is the order of the messages as they appear on the printer's display in the Utilities mode:

Utilities	Vx.xx
Exit		Next

Copy count
		Next

Language:	English
Change		Next

Cleaning mode
Start		Next

Clean fuser
Start		Next

Head convergence
Change		Next

(Head drive	1 This item is displayed on 300i printer only.
Change		Next)

Waste bin
Unlock		Next

Utilities	Vx.xx
Exit		Next   

Warning: The following steps must be performed within 3 to 4 minutes or the waste bin will remain locked. Bring a trash can close to the printer before continuing to Step 3.

3. Press the CLEAN PRINTHEAD (Unlock) button to unlock the waste bin. The display reads:

Busy--
	Stopped-- Empty waste bin

4. Quickly remove the waste bin from the right-hand side of your printer.
5. Turn the waste bin upside-down and hold it over the trash can. Twist the waste bin slightly; the solid wax should fall into the trash can.


6. Put the waste bin back into the printer immediately. The display reads:

   Busy--
   

   ...and then it will read:

   Waste bin
   	Unlock	Next
   
   

7. Press the TEST PRINT (Next) button once, until the display reads Utilities.
8. Press the CLEAN PRINTHEAD (Exit) button to return the printer to normal operation.
9. Turn off the printer.

Note: Used ink is non-toxic; it can be treated as normal office waste.

Reinstalling the shipping block

Warning: The printhead remains hot for awhile after you turn the printer off. To avoid injury, wait at least 20 minutes after turning the printer off before you do the following procedure.

Note: If you do not have a shipping block for your printer, see the contact information at the beginning of this article to order a shipping block, part number 650-2313-00. DO NOT ship the printer without a shipping block.

1. Pull the wire (A) to move the printhead (B).
2. Push the tail piece (A) down and clip the bottom of the shipping block (B) to the rail.
3. Slide the shipping block toward the printhead (A). Firmly attach the shipping block to the printhead. Place the shipping block tightly (B) against the printhead.

   
   

   

   .

4. Press the tab (A) up, then push the printhead past the post (B).
5. Install the shipping block as shown.
6. Secure the red label to the shipping block with masking tape.
7. Close the cover.

Packing the printer

1. Pack your printer in the original Tektronix carton(s).
Note: If you do not have the original carton(s) and packing materials, see the beginning of this article for ordering information.
2. Write the Return Authorization Number (RMA#) clearly on a sheet of paper. Attach this sheet of paper to the top of the printer with adhesive tape.
3. Write the Return Authorization Number (RMA#) on the outside of all cartons.
4. Ship the printer (and consumables and accessories, if requested by Tektronix Service) to the appropriate address.