Phaser 300X


If your file doesn't print
If you've configured a supported driver for your printer but your printer isn't printing, try the following suggestions. If these suggestions fail to solve the problem, copy the Tektronix PostScript Level 2 error handler utility to your printer to determine what is wrong. Refer to "Using a PostScript error handler" for information on using the error handler.

General things to check for

Macintosh users

Windows users (general)

Windows 3.1 users

Windows 95 users

If you are using PC/NFS

If you have PC/NFS software installed on your computer, you need to make the following selection in the Network Options dialog box:

  1. From the Main window, double-click the Print Manager icon.
  2. From the Options menu in the Print Manager, select Network Settings.
  3. In the Network Options dialog box, uncheck the Print Net Jobs Direct box.
  4. Click OK.

If you can't print from Windows to an LPT port

Windows 3.1

If your printer is connected through an LPT (parallel) port and your document doesn't print, try the following:

  1. Double-click the Printers icon in the Control Panel.
  2. In the Printers dialog box, choose your printer from the list of installed printers.
  3. Click the Connect button; the Connect dialog box appears.
  4. Change your port connection from LPTx to LPTx.DOS
    (where x is 1, 2, or 3).
  5. Click OK.
Note:Also, refer to "Fixing timeout problems in Windows" for instructions on fixing timeout problems in Windows.

Windows 95

  1. Select Start in the taskbar on your screen.
  2. In the menu that appears, select Settings.
  3. In the next menu, select Printers; the Printers window appears.
  4. Click on your printer's icon and select Properties from the File menu.
  5. Click the Details tab.
  6. Click Add Port.
  7. Click Other.
  8. Make sure Local Port is highlighted, then click OK.
  9. Type LPTx.DOS (where x is 1, 2, or 3).
  10. Click OK.
  11. In the Details tab, the Print to the following port should be LPT.DOS (unknown local port).

Check the printer's language mode

If your file doesn't print, the language on the printer's port you are using may have been changed.

Note:PCL5 is optional and must be authorized before you can use it; see "Authorizing PCL5" for instructions.
  1. Print a copy of the printer's configuration page to see the language mode on each port. Refer to "Printing a configuration page" for instructions on printing a configuration page.
  2. If the printer port you are using has the wrong language set for the type of application you are using, send one of the following utility files to the printer:
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Phaser 300X Support Page

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