Follow the steps below if you are sending your printer to Tektronix^® for service.

1. Obtain a Return Authorization Number (RMA#) from the Tektronix Service Center. In the U.S. and Canada call 1-800-835-6100. Outside the U.S. and Canada, contact your local Tektronix dealer or sales representative; see the Local Contacts area on the World Wide Web.

   Note: You must have a Return Authorization Number (RMA#) before returning a printer. You will need to write this Return Authorization Number (RMA#) on all cartons you ship to Tektronix.

2. Locate the original Tektronix printer, accessories and consumables carton(s) and packing materials.

Note: You must ship the printer in its Tektronix shipping box. If you do not have the original carton and packing materials, call the Customer Support Hotline in the U.S. at 1-800-835-6100 or the Supplies phone number in Canada at 1-800-661-5625 to order replacement packaging using part number 065-0549-00.

Packing Instructions

1. Remove the interface cable.

2. Make sure the printer is turned on (if the printer powers up). If the printer does not power up, remove the power cord now.

Park the carriage in the home position

1. Open the top cover.

2. Make sure that the carriage is in its home position (at the right front of the printer). If it is not, move it to the home position by hand.

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Remove all ink cartridges

1. To remove an ink cartridge, lift the end of the cartridge, then pull it out.
   

   

2. Store the cartridges individually in plastic bags to avoid spilling ink. Do not ship the ink cartridges with the printer.

Clean the ink jets

If the front panel display is working, clean the ink jets as described in this procedure. If the printer is damaged such that the ink jets cannot be cleaned, go on to "Remove the printhead."

1. Close the top cover.

2. On the front panel, press the down arrow key until the front panel displays this message:
   CLEAN HEADS

3. Press the right arrow (Þ) key until the front panel displays this message:
   clean heads

4. Press the SELECT button. The printer cleans the ink jets. During the cleaning process, you cannot display other menus or menu choices. When the cleaning is complete, the front panel continues to display the clean heads message.

   SELECT
   

5. Press the right arrow (Þ) key until the front panel displays this message:
   quit menu

6. Press the SELECT button; the front panel displays this message:
   ready

7. Press the POWER button to turn off the printer.

Remove the printhead

Note: Remove the printhead with the printer plugged in and the power turned off via the POWER button; otherwise, a printhead error may occur.

1. Open the printer's cover. While pressing the tabs on either side of the printhead compartment cover, lift open the cover until it stops.

   
   

   

2. Remove the printhead. Store the print head in a plastic bag. Do not ship the printhead with the printer.

   
   

   

3. Close the compartment cover by pressing down on the white marks (a) until the cover's sides reach the upper part of the frame sides (b).

Pack the printer for shipment

1. If you have not already done so, remove the power cord.

2. Secure the carriage with adhesive tape.

   

3. Secure the top cover, the output tray, and the input tray with adhesive tape.
   

   

4. Place the printer in its original carton, making sure that it is well cushioned with the packing materials.

   Note: If you do not have the original carton and packing materials, see the beginning of this article for ordering information.
   

   

5. Write the Return Authorization Number (RMA#) on a sheet of paper. Attach this sheet to the top of the printer with adhesive tape.

6. Write the Return Authorization Number (RMA#) on the outside of all cartons.

7. Ship the printer (and consumables and accessories, if requested by Tektronix Service) to the appropriate address.