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Step by step guides
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> Home > Support & Drivers > Phaser 790 > Frequently Asked Questions

Phaser 790 Support FAQ's
Q: What is a Guide?

A: Guides are step by step instructions that walk you to a solution based on questions that you answer
Installation and setup
I just got my printer, how do I set it up?
How do I download and install printer drivers?Guide

Product Usage
What kind of paper/media can my printer use? Important!
What is the life expectancy of the Phaser 790 consumables?
What are the print speeds of the printer?
Where is the serial number on the printer?
I can't get the printer to do Automatic Duplexing (printing on both sides)? Guide
Where can I get purchasing information, prices, part numbers, supplies, accessories or upgrades?

Print Quality
I'm seeing light stripes, faded or white lines and streaks. What do I do?
I am seeing streaks or bands on prints parallel with the leading edge... Step-by-Step Guide!
I am seeing stripes or bands in the prints...
The output from the Phaser 790 is de-saturated or faded/light... Step-by-Step Guide!
Sometimes the printed image or the copies are faded. What do I do?
I see vertical/horizontal streaks in the print/copy - how do I fix this?
There is a repeating defect in my print/copy - how do I fix it?
Do you have more information on print quality for the Phaser 790?

Errors and Troubleshooting
Jams/Front Panel Messages
What do I do if I get a message on the front panel that says...
Clear Jam in Area 1 Step-by-Step Guide!
Clear Jam in Area 2 Step-by-Step Guide!
Clear Jam in Area 3 Step-by-Step Guide!
Clear Jam in Area 4 Step-by-Step Guide!
Clear Jam in Area 5 Step-by-Step Guide!
Clear Jam in Area 6 Step-by-Step Guide!
Clear Duplex Jam... Step-by-Step Guide!
Check Loading of Tray X (where X=1, 2, or 3) Step-by-Step Guide!
I'm getting an Error Code XXX-XXX message - what does it mean?
Consumable Low, Replace or Install Control Panel Messages...
Close Area, Cover or Tray Control Panel Messages...
Scanner and Sorter/Stacker Errors...
Other Control Panel Messages / Error Codes...
I'm getting an error on my computer (PC, Mac, Workstation, Client or Server)
An error is generated when printing from a specific application - what do I do?
An error or illegible text is printed from the printer (Postscript Errors, Offending Command, Image Raw, ASCII Code, etc.) Step-by-Step Guide!
What do I do when...
I can't print or print jobs do not print completely, multiple copies are printed when one is selected (data, pages, or images are missing) Step-by-Step Guide!
I'm having problems printing to or from the desired tray, output bin, finisher, or unable to duplex (2 sided printing) Step-by-Step Guide!
I'm having problems with slow printing - how do I fix this?
Printer's front (control) panel display locks-up, hangs, freezes or reinitializes/restarts or front (control) panel display is blank... Step-by-Step Guide!
Sometimes the printer is really slow, the print times are long, or the processing times between pages is slow... Guide
The printer is turned on, but displays no power, lights, or sounds; the power cycles on and off... Guide
My printer is making loud or unusual noises... Guide

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