Beginning January 1, 2002 customers who have a Xerox Office Product (with the exception of the DocuColor 2006) that is not under warranty or covered by a Xerox Service Agreement will be charged a $25.00 ($38.00 Canadian) per incident fee when calling into the Xerox Customer Support Center. Also, some Xerox Office Products will have web support only.

If you are currently a Xerox Service Agreement customer, you're already eligible for FREE telephone support. If not, please take the opportunity now to purchase a Xerox Service Agreement. With unlimited phone support as one of it's many benefits, it's the best way to keep your current Xerox Office Product running at peak performance.

To view your printer's Service Agreement or Warranty status go here.