Xerox Office - Telephone Support

Xerox Office Telephone Support

 

Call: 1-800-835-6100

   
 

Xerox offers a robust set of self-service solutions through our online knowledge system, YouTube Video site and community forum discussion boards to assist in resolving problems Customers may encounter with their Xerox device, regardless of device warranty or contract. In many cases self-service is the quickest path to solving an issue. In the event a Customer is unsuccessful or forgoes using self-service and the Xerox product is covered by Xerox warranty, Xerox Service Agreement or part of a Xerox Managed Print Services Offering, Customer telephone support is included as part of the service process.

For Customers with a Xerox Product not under warranty, covered by a Xerox Service Agreement, or part of a Managed Print Service Offering and choose to utilize Xerox telephone support there is a $25.00 US ($38.00 Canadian) per incident fee when calling the Xerox Customer Support Center.

For Self Service Assistance:

http://www.support.xerox.com/
http://forum.support.xerox.com/
https://www.youtube.com/XeroxSupport

Customer’s may alternately choose to engage a Xerox Authorized Service Provider for Assistance in solving the device issue:

https://www.xerox.com/digital-printing/dealer-locator/managed-print-services/enus.html



 

Additional Information

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ASPs & TPMs
About Software Support
Printer Warranties
Material Safety Data Sheets
Supplies & Cartridge Recycling Program