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Xerox warrants that the WorkCentre PE120 and its Consumables and Options/Upgrades
(related items) will be free from defects in materials and workmanship for the periods set out below:
- Product: a period of One (1) year from the date of shipment or 150,000 prints,
whichever comes first.
- Consumable (ink and toner): until original ink or toner is consumed (or 'Toner Low'
message appears).
- Options/Upgrades (such as memory, high-capacity feeder, etc.): the period of the
remaining warranty or 90 days from the date of purchase, whichever is greater, except
where longer periods are required by law.
- Accessories (such as carts, dust covers, cleaning kits, etc.): 90 days from the date of
purchase except where longer periods are required by law.
If the product proves defective during the warranty period, Xerox, at its option, will:
- repair the product by means of telephone support or depot service at no charge for parts
or labor,
- replace the product with a comparable product which may be new or remanufactured, or
- refund the amount paid for the product, less a reasonable allowance for usage, upon its return.
Xerox recommends the Customer first utilize support materials shipped with the product, product
diagnostics, information contained on the web, and email support. If unsuccessful, to obtain service
under this warranty the Customer must notify Xerox Telephone Support or its authorized service
representative of the defect before the expiration of the warranty period. Customers will provide
appropriate assistance to Telephone Support personnel to resolve issues.
If telephone support is unsuccessful, Xerox or its authorized service representative will provide
warranty repair at a designated depot site without charge as provided below.
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Service is available at designated service depots in the United States, Canada, Austria,
Belgium (Luxembourg), Finland, France, Germany, Greece, The Netherlands, Ireland,
Italy, Norway, Portugal, Denmark, Spain, Sweden, Switzerland, and United Kingdom for
products purchased in these countries.
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Outside the above-mentioned countries, service is available at designated service depots
in the country of purchase.
Xerox reserves the right to charge for depot service in exceptional cases.
A description of the depot process may be obtained from the local Xerox Customer Support Center
or authorized Xerox distributor. Depot service is at Xerox' or its authorized service representative's
sole discretion and is considered an option of last resort.
If the Customer's product contains features that enable Xerox or its authorized service representative
to diagnose and repair problems with the product remotely, Xerox may request that the Customer
allow such remote access to the product.
In the maintenance of the product, Xerox may use new or equivalent to new parts, assemblies or
products for equal or improved quality. All defective parts, assemblies, and products become the
property of Xerox. Xerox may require the return of parts, assemblies, and products to a designated
Xerox Depot or the Xerox representative from which the part, assembly, or product was originally
purchased. Return and claims will be handled according to the current Xerox procedure.
These warranties shall not apply to any defect, failure, or damage caused by improper use or
inadequate or improper maintenance and care. Xerox shall not be obligated under these warranties:
- to repair damage resulting from attempts by personnel other than Xerox representatives to
install, repair, or service the product unless directed by a Xerox representative;
- to repair damage, malfunction, or degradation of performance resulting from improper
use or connection to incompatible equipment or memory;
- to repair damage, malfunction, or degradation of performance caused by the use of non-
Xerox supplies or consumables or the use of Xerox supplies not specified for use with
this product;
- to repair an item that has been modified or integrated with other products when the effect
of such modification or integration increases the time or difficulty of servicing the
product or degrades performance or reliability;
- to perform maintenance or cleaning or to repair damage, malfunction, or degradation of
performance resulting from failure to perform maintenance and cleaning as prescribed in
published product materials;
- to repair damage, malfunction, or degradation of performance resulting from use of the
product in an environment not meeting the operating specifications set forth in the
product's documentation;
- to repair damage, malfunction, or degradation of performance resulting from failure to
properly prepare and transport the product as prescribed in published product materials;
- to repair damage, malfunction, or degradation of performance resulting from acts of God
or nature, acts of terrorism, explosion, flood, fire, war, and riots;
- to repair this product after it exceeds the print volume referenced in this warranty
statement;
- to replace items that have been refilled, are used up, abused, misused, or tampered with in
any way;
- to install replacement items that are considered customer replaceable;
- to support software not supplied by Xerox;
- to provide software or firmware updates or upgrades.
Any service identified in the above list and provided by Xerox at the Customer's request shall be
invoiced to Customer at Xerox' then-current rates for parts, labor, and travel.
THE ABOVE WARRANTIES ARE GIVEN BY XEROX WITH RESPECT TO THIS PRODUCT
AND ITS RELATED ITEMS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR
IMPLIED. XEROX AND ITS VENDORS DISCLAIM ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY SIMILAR
STANDARD IMPOSED BY APPLICABLE LEGISLATION. XEROX' RESPONSIBILITY TO
REPAIR, REPLACE, OR OFFER A REFUND FOR DEFECTIVE PRODUCTS AND RELATED
ITEMS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR
BREACH OF THESE WARRANTIES.
Some states, provinces, and countries do not allow the exclusion or limitation of incidental or
consequential damages or exclusions or limitations on the duration of implied warranties or
conditions, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights that vary by state, province, or country.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS
SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL
XEROX AND ITS VENDORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS) WHETHER BASED ON
CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND IRRESPECTIVE OF WHETHER
XEROX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH
DAMAGES.
For the software warranty, see the end-user license agreement included with the software.
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