Total Satisfaction Guarantee (PDF)

At Xerox we are committed to the highest quality in the design, manufacture and service of all we sell. We measure our success by one standard: Total Customer Satisfaction. Our winning of the Malcolm Baldrige National Quality Award testifies to this principle.

Taking this commitment one step further, we now offer this exclusive Xerox Total Satisfaction Guarantee:

If you are not satisfied with the performance of your Xerox equipment, at your request Xerox will repair it or will replace it without charge to you with an identical model or a machine with comparable features and capabilities. The term of the Xerox Total Satisfaction Guarantee is three years from initial equipment delivery. If the newly delivered equipment is financed by Xerox for more than 3 years, the Guarantee to repair it or replace it will apply during the entire term of your Xerox financing. This Xerox Total Satisfaction Guarantee applies to Xerox equipment acquired by you from Xerox or Xerox resellers/dealers, and continuously maintained by Xerox or its authorized representatives under our manufacturers warranty or a Xerox Service Agreement. This guarantee is subject to all limitations set forth in the warranty and service agreement for this equipment.