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It is a pleasure to respond to your survey. We are delighted with our printer. It has serviced us well and has expanded our ability to provide wider variety and more professional document presentation to our clients. Your Technical Support Specialist, who recently came to our location, was outstanding in his assessment of the problem and clarity of explanation regarding the difficulty. I appreciated the time he took to instruct me as to future maintenance and ways to evaluate any problems. After the service call, he was thoughtful to call back with helpful information on how the printer, in conjunction with our computers and network, could provide greater efficiency and minimize workload. A big thanks to your Technical Support Specialist! Sincerely, |
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