Total Satisfaction Services Overview

US and Canada

On-site* Quick Exchange* Depot* Conversion Product Setup Time and Material

Description

Provides help when you need it, where you need it in the most critical situations. Telephone troubleshooting, plus any parts, labor or travel costs associated with the printer repair.

Offers maximum value, featuring overnight product replacement via next-day air. Telephone trouble-shooting, plus all shipping charges prepaid by Xerox.

Most cost-effective way to repair and have your original unit returned. Telephone trouble-shooting, parts, labor, plus return shipping.

Converts one year depot warranty to one year on-site or Quick Exchange service (only available on Phaser 3400) from date of original purchase.

Have your product set up by one of our specialists.

Available when your printer is out of warranty and no Service Agreement has been purchased. This offering is chargeable for labor, parts used in the repair, and a zone charge for travel (where applicable). Available on-site or at the nearest depot (when applicable). Available for purchase anytime.

On-site* Quick Exchange Depot* Conversion Product Setup Time and Material

Who to Contact to Purchase

Xerox (1-800-835-6100) or Local Reseller

Xerox (1-800-835-6100)

Xerox (1-800-835-6100)

Xerox (1-800-835-6100)

Xerox (1-800-835-6100) or Local Reseller

Xerox (1-800-835-6100)

Who to Contact for Service

Xerox (1-800-835-6100) or Authorized Service Provider

Xerox (1-800-835-6100)

Xerox (1-800-835-6100)

N/A

Xerox (1-800-835-6100)

Xerox (1-800-835-6100)

*Available on Extended or Annual Basis:

Extended Service Agreement
Available at time of printer purchase or within the first 90 days of ownership; saves you up to 28%.

Annual Service Agreeement
Available after the first 90 days of printer purchase.

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