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Xerox® VersaLink® C7000 Color Printer

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☆☆☆☆☆
★★★★★

(93)

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Great printer, less great setup

We recently purchased the C7000 to replace individual ink jets printers for much of our staff. The printer performa amazingly aside from some initial setup quirks regarding paper size auto selection. I would give setup 3.5 stars, but I give the printer 5 stars once you clear any hurdles involved.
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Not MFP

I purchased 1 month ago. I was charged twice, still has cot beef corrected. I have been trying to return this item for a month. Already ordered a new MFP from Xerox. Sales help is the worst I have ever worked with. I have a printer on a pallet ready to return sitting in my home living space. Need to get this returned!
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Great reliable machine

purchased this last year but needed an option to print wirelessly. Xerox had the right product to fix my issue. I'm able to use my reliable wireless function from all over the office.
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Exceeds Expectations

We have a Color Versalink C7130 and Black and White B7130 at our company. They perform well and the tech support has been great!
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Great printer

I bought for work about 6 months ago and I'm so happy with it
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AVOID THIS PRINTER

We bought a C7000 to replace our Xerox Phaser, which worked great and we never had a problem with (Xerox discontinued the Phaser's cartridges). The new C7000 does not print color correctly, and Xerox can't figure it out after two separate teams' visits and 6+ hours of onsite at our office. We've been waiting now for 4+ months for a resolution, a refund, anything. Xerox CS is at best terrible, their people are nice enough but the company itself is non-responsive. Xerox, at one point made great products and were the best in the business, that's no longer the case. I find solace in reading other reviewer's reports of similarly poor CS experiences. Avoid this printer and do not trust Xerox.
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Response from Xerox.com

  • Anonymous
  • Xerox Support
I apologize that you are experiencing problems with your VersaLink C7000 device. Your issue is being worked by a customer service escalation team.
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Frustrating to use!

Purchased the C7000 because we needed a printer that would do 11 x 17 pages. This has easily been the most frustrating printer we've ever purchased! It always defaults to the wrong paper (wants to use the bypass tray instead of Tray 1) and then goes into error because its "waiting for resources". I have to change the tray setting for every page I print! I've contacted tech support 3 times and still no resolution! It does put out a good quality print when I finally get it to print.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Thanks for taking the time to share your feedback with us. We would be happy to help you resolve this. Can we recommend you check out this article from our Support page: Job Held for Recourses: https://www.support.xerox.com/en-us/article/en/2035588.html One thing to keep in mind with this message is that you need to make sure the paper in the tray matches EXACTLY to the paper in the print menu. Size, type, and orientation need to match EXACTLY. If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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a perfect partner for the XEROX C70 MFP

as an architectural office we often publish small very high quality portfolios of our work in reponses to an invitation to present our qualifications for a prospective commission. The fact that the Versalink C7000 uses the same print engine and ink makes them ideal companions, offering reducency and additional print capacity for our office.
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a perfect companion for our Xerox c70

As an architecture and design office, we have many occasions where in with tight deadlines we are required to print "in house" small published portfolios in response to Requests for Information from prospective clients and organizations. Our workhorse MFP C70 is the ususal choice for all the services it provides, and the VersaLink C7000, a perfect "back-up" for such work in the event of a problem with the C7000 and they both utilize the same consumables.
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Nice printer but hard to use!

This is the most expensive printer we've ever bought for our business and also the most difficult to use. We bought it specifically to print 11 x 17" pages. We only have one paper tray, loaded with 11 x 17 and the printer reverts to letter size after every use. So every time we want to print a page we have to go through settings and change paper size. I've contact tech support to see if we can change default settings but got no where with that.
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Response from Xerox.com

  • Anonymous
  • Xerox Customer Support
Your thoughts are so important to us. I apologize that you are experiencing problems with your VersaLink device. We would be happy to help you resolve this. Can we recommend you check out these articles from our Support page: Job will not print unless tray is selected: https://www.support.xerox.com/en-us/article/en/2041577.html How to Configure Paper Trays to Match Supported Media: https://www.support.xerox.com/en-us/article/en/2095743.html If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process. We look forward to hearing from you and helping you with this issue.
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