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Phaser™ 8400 Product Support

Troubleshooting Help - Knowledge Base
Troubleshooting Help

Support Knowledge Base 

Search specific solutions or use our step by step guides to find solutions for error codes, print quality, color matching, media jams, software installation, networking and much more.

Automated Remote Diagnostic Tool - PhaserSMARTTM

If your printer is networked, it can actually communicate with our support knowledge base directly, and troubleshoot itself!

Frequently Asked Questions

Find answers to commonly asked technical support questions for your product.

Software and Drivers
Software and Drivers
>>Software and Drivers

Phaser 8400 Printhead Software Update
Phaser 8400 Printhead Firmware Update!  

If you currently own a Phaser 8400 Color Printer we would like to make you aware of a Printhead Software update.

If your printer's serial number is below RPC044426, Click here to go to the registration form and to download the update file.

Phaser 8400 Quick Start Tutorials
The Xerox Phaser 8400 Windows Printer Driver is a powerful tool designed to help you access and use many of your printer's special features.

Launch Phaser 8400 Quick Start Tutorials!

 

View step-by-step Quick Start Flash videos to learn more about each of the following topics:

  • The Complete Driver Walk-Through
  • Selecting Print-Quality Modes
  • Printing on Both Sides of the Paper
  • Checking Printer Status
  • Printing on Special Paper Types
  • Using Custom Size Paper

Manuals and Documentation
Select Language:
Use CTRL/Command to select more than one

Phaser 8400 Parts List and Diagrams

Parts List and Diagrams

Video Instructions

The following Instruction Videos require the Macromedia Flash Player. The movies will begin playing as soon as the page loads - file sizes are listed if the file is 1 MB or larger.

 

Adding Memory

Play Movie (5.5 Mb)

Changing the Drum Maintenance Unit

Play Movie (2.2 Mb)

Envelopes - How to print on

Play Movie (2.4 Mb)

Installing the Hard Drive

Play Movie (5.5 Mb)

Installing the Ink Sticks

Play Movie (4.6 Mb)
Installing the Lower Media Trays Play Movie (5.3 Mb)

Clearing Paper Jams

Play Movie (4.5 Mb)

Repacking the Printer

Play Movie (5.7 Mb)

Setting up the Printer

Play Movie (7.6 Mb)

Printing Transparencies

Play Movie (3.4 Mb)

Upgrading the Printer

Play Movie (4.4 Mb)

Using the Tray 1 (Multi-purpose Tray)

Play Movie (3.4 Mb)

Emptying and Re-installing the Waste Tray

Play Movie (1.4 Mb)

Contact Us
Contact Support Support: 0870 900 5501
>> Worldwide Support Contacts