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Competitive Edge

  • Full duplex is standard in copy and print modes.
  • 50 Sheet Duplex Automatic Document Handler allows you to copy, scan and fax large jobs and 2-sided documents.
  • Powerful fax features include high-speed modem, JBIG compression, color or black and white transmission, speed dials and group dials. Fax 2-sided documents automatically and also print incoming faxes 2-sided.
  • Secure fax which holds faxes in memory and will not print until the user releases.
  • Scan to email, both single-sided and two-sided documents with push-button ease. Select or search email addresses or groups from an address book or use the built-in keyboard to type it in.
  • Scan-once-print-many technology. Competitive products require scanning twice for 2-sided originals.
  • Scan up to 8.5"x14" from the glass.
  • The paper trays have a capacity of 550 sheets, so you can re-load a full ream of 500 sheets when the tray is low.
  • A wide array of tools to remotely view status, manage and administer the device.

Features that Reduce Cost

  • Multi-tasking offers workgroups reliable, walk-up copying, efficient printing, high-speed faxing, color and black-and-white scanning and emailing all in one device.
  • 2-sided printing and copying so you save on paper costs.
  • Scan-to-email to distribute copies instead of hardcopy saves paper and time.
  • ID Card Copy allows copying of both sides of an ID or small document onto one sheet of paper saving paper and time.
  • N-up prints multiple pages on a single sheet, saving paper.
  • Create Booklet reduces the size of each page by 50% and prints two pages per side in 2-sided mode, saving paper and time.
  • Toner saving mode to print all solid areas as a shade of gray instead of black saving toner consumption.
  • Toll-save faxing allows you to fax at a later time when the rates may be lower.
  • High-speed fax at 33 Kbps reduces call duration so you save on your phone bills.
  • JBIG Compression for faxes provides 20-80% efficiency in compression making the transmissions much faster.

Features that Save Time

  • ControlCentre enables Fax options and features to be setup and viewed remotely using a PC.
  • Remote management - embedded web server allows you to monitor the device from your PC.
  • Interrupt to allow the local user the ability to quickly run a copy job, despite the presence of other jobs in the system.
  • Print reports to quickly get information like billing meters, system data, fax reports, scheduled jobs and email reports.
  • Email address book available at the device so you get the addresses right the first time without the need to type it in.
  • Optical Character Recognition & Image Editing Software are included to convert scanned images into editable text documents.
  • Push buttons gives you quick access to commonly used office features like 2-sided, Reduce/Enlarge, Collated, Lighter/Darker, Resolution and Color Originals.

Features that Enhance Productivity

  • Secure Print and Network Authentication Kit provides a higher level of document and network access security.
  • Watermarks provide the ability to print text, such as "Draft" or "Confidential," in the background of every page of a document.
  • N-Up Printing enables printing of more than one page on a single sheet. One-up, two-up, or as many as 16-up printing on the same page. This environmentally friendly feature decreases the consumption of paper and toner.
  • Fax forwarding to another fax or to email addresses.
  • Poster printing feature automatically resizes your document so it prints across multiple sheets, which can be joined together to form a big poster.
  • Booklet Printing reduces the size of each page by 50% and prints two pages per side. The pages are printed in the correct order so the document can be folded and stapled to form a booklet.
  • Covers allow you to feed the front and back pages of the document from a different media tray.
  • AutoFit automatically scales a page to best fit the sheet size of the media in the designated input tray.
  • Auto 2-sided printing allows you to print on both sides of the paper without reloading sheets.
  • Edge erase can be used to 'clean up' the edges of an original e.g. if it is frayed or has hole punch or staple marks.
  • Transparency interleave allows you to insert either blank or printed dividers.
  • Clone allows you to print multiple images on a single sheet of paper. The number of images produced is determined automatically based on the original image size.
  • ControlCentre provides access to the device through a PC interface to manage paper trays, obtain meter information, fax setup capabilities and to upgrade firmware.
  • Centreware Internet Services provides ability to remotely perform machine setups or check device status.
  • Centreware Web, Centreware DP, Novell NDPS, HP Openview also available to allow remote administration and monitoring/reporting capabilities.

Product Reviews
WorkCentre M20/M20i 2.3 5 4 4
Excellent Printer for it's time! My 20 of them were Manufactured in May of 2007 I just read some of the reviews of recent and had to comment. The M20i is a great little MFP and one of the first for its time. I have a fleet of over 100 Xerox printers and used this printer for our secretaries for the past six years and love this printer. The technology changes so rapidly an MFP can't survive 20 years anymore as the features and functionality just keeps making leaps and bounds. I would suggest this printer for any small business as it still performs adequately in a small business environment. I simply replaced my Xerox M20i with the Xerox 3635 as Xerox continues to make advancements but more importantly provides the best support mechanism of the all big manufactures. April 21, 2012
Xerox M20i It an OK machine to use, it has many faults with it, had to call an engineer out serveral times, speed is good, easy of use very difficult, apart from that is a good machine July 14, 2011
Not Like My Old Xerox Had a wonderful Xerox copier and it lasted me almost 20 years, (and it still works) but we decided to get an All-In-One unit with a document feeder, Copier, Fax, Email, and Network Printing. Wanting to stay with Xerox since we had such good luck, we opted for the WorkCentre M20i. We thought it would be as good or better as our wonderful old Xerox copier, but we were sadly mistaken. This new unit appears to have been manufactured with more plastic than metal, but then again I guess they need to save money on shipping it in from the foreign country it was manufactured in. No one will tell you this until it's too late, so BUYER BEWARE!!! Do NOT replace the toner cartridge until the display tells you to do so. Xerox in their feeble attempt to prevent you from refilling the toner cartridges and force you to buy the higher cost Xerox toner installs an internal Fuse Link within the toner cartridge that burns out and renders the toner cartridge USELESS after so many copies. So if you decide to insert a new toner cartridge before the display tells you to, the machine will send the "Kiss of Death" to the fuse link and render a brand new VERY EXPENSIVE toner cartridge unusable. We had issues getting the email portion of the unit to correctly operate, and the email scanning and sending is sooooooo slow. The printer aspect was also a problem right out of the gate. If you want to print a multi page document, the printer will only print one page at a time, NOT the entire job. It pauses between pages to "think" Also, we were forced to download different drivers from the Xerox website which was interesting since you need to navigate a huge maze of webpages just to find the correct file. Who would have thought that the printer driver that it comes with isn't the "Best" driver to use for printing. The fax portion of our unit failed completely after only a short period of time and had to be replaced under warranty. Then the replacement failed again, this time we could only SEND faxes but NOT RECEIVE them. For a business who gets loads of faxed orders, that was a huge issue for us. It took three days the second time to get the fax part of it finally up and running. The copier wasn't an issue at first, but lately it has been prone to paper jams. Service calls for us have taken "Days" not hours. You first need to answer one million questions over the telephone before they will send out a service technician. It just felt like they were trying to do anything they could to prevent the field service people from actually coming out. Several service technicians have told me they are SEVERELY understaffed due to cut backs, layoffs, and forced retirements. Less people covering a larger service area and more customers. Overall, I guess you get what you pay for. If you are looking for a cheaper small home unit, then I guess this is your choice. If have to REALLY have to depend on it, then you may want to do some further research. Bottom line, I am very disappointed with the current Xerox quality and Service. March 16, 2011
Stay away from this printer!! Sorry, I hate to post bad reviews, but this printer is the bane of my existence. Half the time, it will not fax, and simply displays, "delay fax" in the display, and you have to cycle the power of the machine on and off, then it will send the fax, BUT then it holds the phone line open (off the hook) and if you must cycle the power again to get it to release the phone line. If you forget, you suddenly realize hours later that you are not getting any phone calls. But, there are several other issues, when you dial the keypad, it will often "double dial" so that one number is selected twice, and unless you are watching the display like a hawk it is easy to miss and it will dial a wrong number. Also, the feeder constantly jams if there are more than a few sheets loaded. Overall, after my experience with this machine, I would definitely never buy one again, and in fact I will probably never buy a Xerox of any type again. February 23, 2011
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Software Solutions - WorkCentre M20/M20i
Digitize . . . Organize . . . Distribute . . . Collaborate

With digital documents, you can easily create, search, re-use, and build upon your documents. Maximize your hardware investments with innovative software solutions from Xerox and Xerox Business Partners:
  • Contain costs
  • Share knowledge
  • Accelerate workflow
  • Integrate paper and electronic documents
  • Manage and distribute documents effectively
Show me the Software Solutions