Eight years with few issues
Purchased in 2006 with new PC computer running Windows XP. Ink and drums are expensive, but last me about a year for my small business use. Love the OCR software that was very easy to set up and use. Converts into word or pdf format. Once I upgraded my computer to Windows 8, it no longer works...no upgrading the drivers. The paper feed at the top also stopped working in 2013...so I guess it's time to replace it anyway. Had some issues starting in 2012 with it jamming, but was able to fix myself, keeping the paper tray full helps. Overall I am very happy with it, it was reliable to receive faxes, scan, copy, and print. Gave it average on speed and quality only because copy's can come out a bit light, and the settings don't change much. Also, it takes a little time to warm up.
April 16, 2014
This is an excellent product. I love the ease of use and the multi-functions. Most printers seem to be expensive to keep up, but this printer has never had any problems and the ink cartridges are inexpensive as well. I love the fact that I can print from any computer in any location by the email print feature. It is a great printer and I would highly recommend it to others.
October 27, 2011
The warm up time can slow production, but overall dependable and good quality. You have to carry a service contract since repairs are very expensive.
October 27, 2011
Good and capable
This copier has generally been a reliable copier and straightforward to use.
October 24, 2011
been a very reliable printer with very few issues Paper Jams but whats to be expected
been very reliable and trouble free the only issue have been paper jams.
October 20, 2011
Broke within 1 month
We have a WorkCentre 4118 and a CopyCentre C20. The only difference between the two is suppose to be the modem. Within 1 month, the fuser broke. Xerox was kind enough to send someone out to repair it. But, another outlying problem still existed ... it is still unable to copy printed sales receipts dark enough to be readable. Works perfectly on the C20.
October 18, 2011
My experience with the WorkCentre 4118
Having own many copiers over the years of different brands, the WorkCenter 4118 is by far and away the best copier I've ever had - not to mention that copying is only one of its four functions! It has never broken down in the four years that I've had it. And it does a great job in all four of its functions - printing, faxing, copying and scanning.
March 20, 2011
My WorkCentre Works As Hard As I Do!
I have been using my WorkCentre in my office for 4 years now. Other than an occasional paper jam, usually due to media damage, it does everything I need it to do. The tray feeder works great and double sided copies are simple. The quality of the copies is good. Reduce, enlarge, shrink to fit, it does it all.
Toner and drum are easily changed. I would recommend this product!
March 3, 2011