WorkCentre 3335/3345
Ratings and Reviews

WorkCentre 3335/3345

WorkCentre 3335/3345 is rated 3.3 out of 5 by 3.
Rated 5 out of 5 by from Simple to use This product is of very easy to use and install. basically it took me 15 minutes to mount and another 10 to install it.
Date published: 2017-08-30
Rated 1 out of 5 by from DO NOT BUY I purchased my second Xerox 3335 5 months ago. Yes, it was a pain setting up my first one, but it's been working well since then. I figured it would be easier to use the same model at my new office outside of my home rather than to learn a new model. Big mistake. I ended up with a huge influx of work so it took about 3 1/2 months to even start setting up my office. The Xerox was one of the first things that I ordered after signing the lease, so it set there for awhile in the box. I've now hired a part time office manager who is helping to set up the office, particularly all of the challenges with this Xerox. When I first set it up, I'd worked with Xerox tech support and got it working. Left the office, shut down the computer and printer, and when I turned everything on again, it wasn't working again. My computer kept acting like there was a different Xerox printer on the network, not the one that had been set up before, even though it was the same printer. I told my office manager to work with Xerox and get it set up as a fixed IP address. That helped, but then she had challenges getting the Scan to network computer function to work. She's spent many hours on the phone with Xerox. At one point, tech support said, "Why don't you have your IT person do this?" We don't have an IT person. My company is a 1 1/4 person company at this point. A multifunction printer designed for a small office should not be so difficult to set up that it requires an IT person to do it. At this point, it scans to my office manager's computer but not to mine. Now, to add insult to injury, the printouts are coming out with big black blobs in the middle. My office manager checked on it and apparently it's the drum. Surprise, surprise - the drum is only warranted for 90 days after purchase. So even though it sat in a box for about 3 1/2 months, it's not covered. This is a $50 part! NOT HAPPY! I purchased a multifunction printer with a 1-year warranty; I expect it to be covered. Tech support told my office manager that the paper tray must have been put in too rough so it damaged the drum, so it's our fault, not Xerox's. I've been using my 3335 at my home office for almost a year and have never had problems with the drum. Loading a paper tray is not rocket science. It's a pretty standard thing to do regardless of the brand or model. Apparently there are a lot of people encountering this drum problem based on online comments, so the drum must be particularly sensitive or poorly made. At this point, I cannot recommend purchasing a Xerox 3335. I am also seriously considering changing to a different manufacturer for future printers. I have been a loyal Xerox customer for 13 years, but loyalty has to be earned. Hey, Xerox, you might want to remember that large companies often start out small. If you burn your bridges with small companies like mine, they won't be back when those companies grow in size to the volume of user that you want to do business with.
Date published: 2017-08-17
Rated 4 out of 5 by from Decent multi function printer for small office This is the second WorkCentre 3335 that I've purchased. I have one in my home office and purchased one for my new office. While it's rather a pain to set this machine up, requiring assistance of an IT professional for some items, once it's set up it does work well. The features that I use are print, copy, fax, and scan. I don't use the email function. The 3335 works well both over a network and with AirPrint. I considered buying a different machine but couldn't find anything at a reasonable price that would serve my needs as well. It's also easier if both of my multi function printers are the same model for remembering how to use them.
Date published: 2017-04-13
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