United States

Phaser™ 8560MFP Product Support

Software and Drivers
Software and Drivers
>>Software and Drivers

Troubleshooting Help - Knowledge Base
Troubleshooting Help Online Support Assistant Knowledge Base
The Online Support Assistant provides instructions and troubleshooting help to solve your printer problems. It provides the same information our Product Support Specialists use when resolving printer problems over the phone. It includes solutions for error codes, print quality, media jams, software installation and much more.

Automated Remote Diagnostic Tool - PhaserSMARTTM
If your printer is networked, it can actually communicate with our support knowledge base directly, and troubleshoot itself!

Manuals and Documentation
Language:
Use CTRL/Command to select more than one

Recommended Media List
Recommended Media List
  Comprehensive information that will help you understand the many facets of paper and specialty media that affect digital printing.

Video Instructions
The following Instruction Videos require the Macromedia Flash Player - download the Macromedia Flash Player here. The movies will begin playing as soon as the page loads - file sizes are listed if the file is 1 MB or larger.
 

Adding Ink

Play Movie (1.9 MB)

Adding Memory

Play Movie (2.1 MB)

Configuration Card

Play Movie (1 MB)

Envelopes

Play Movie (1.4 MB)

Feed Roller Kit

Play Movie (2.2 MB)

525-Sheet Feeder

Play Movie (1.7 MB)

Maintenance Kit

Play Movie (1.2 MB)

Paper Jams

Play Movie (2.9 MB)

Transparencies

Play Movie (1.2 MB)

Using Tray 1

Play Movie (2.6 MB)

Support Contact Information
Customer Technical Support:
For Phaser & Network Printers: Toll Free: 1-800-835-6100, U.S. & Canada