Amazing Machine - Incredible Value
I purchased this machine used from one previous owner. This machine is a beast It can do everything: double sided scanning, automatic feeder, fax print copy. Loads of options. The colors are fantastic and despite some of the reviews here I disagree that this eats up ink. IT DOES NOT. The ink is consumed very efficiently and lasts a long time and I am running this machine constantly! I've never had any errors, or any issues whatsoever, unlike with previous machines I've owned. It's so easy to set u and use, it has great self-maintenance features. I couldn't be happier. Highly recommended
May 14, 2014
I would not recomend this unit for the reasons listed in my review
I purchased this machine to replace an HP MFP because I was tired of the HIGH COST of the SMALL HP ink cartridges that would dry up before I used them up.
The thought of the solid ink is great if the machine works right which mine never has.
YES I can load the whole machine with every color ink in less than 5 mins. but its use of the ink is EXTREME.
Xerox had to send a tech out 4 times in the first to months and replaced all of my ink twice. The machine WOULD NOT power down into standby mode and would use ink like mad.
The quality of the printed page is GREAT BUT the unit even when disconnected from the network and the phone line powered up 17 times in a 9 hour day causing major ink waste. ALSO the FAX WILL NOT WORK if even ONE ink color is LOW. Xerox's cost of ink is also VERY HIGH. Other suppliers can supply me with a box or 3 blocks of each color and 6 blocks of black for just a little more than what Xerox wants for one box of 3 blocks of a color.
If they could perfect the unit so it would stay in STANDBY MODE when NOT CALLED ON TO PRINT then it would be a perfect printer.
I would VERIFY that ANY of XEROX'S solid ink machines will say in standby mode when not in use otherwise YOU CAN EXPECT to pay out big time for a lot of wasted in for once it's heated up and not used it goes into the WASTE BIN to be thrown away unable to be reused.
May 5, 2014
overall quality poor
I have had this printer for over three years, I could never keep it operating for over two months without something going wrong. The drivers never support constantly have to update at this point I cannot get drivers to support it from anywhere, I could never get the scanner function to work correctly to scan to a computer. Every time it would create a problem. I'm considering buying a new printer but at this point I would never, never purchase a Xerox printer again.
December 26, 2013
Worst Copier ever. I have jamming problems with this every day. Once this breaks down completely i am going to beat it because of all the stress this has caused me at work trying to get things done on time. Takes me sometimes 30 min to finally get it working
January 28, 2013
Great When it Works, Just Doesn't Work Often Enough
I was initially thrilled to be moving up from home office class equipment into what I considered to be genuine small business equipment for our company of 11. Several thousand dollars later we had our 8560MFP which initially worked quite well. Great print quality from the solid ink, minimal consumables, though the inks weren't as cheap as I was initially led to believe. We only ever used genuine Xerox inks and high quality paper. We had several service visits in the first year, eventually receiving an entire print engine replacement which they failed to program with the correct serial number which led to other problems. We had frequent issues with clogged print nozzles (the cleaning process also uses a considerable amount of expensive ink). The printer would spontaneously lose a day on its calendar causing faxes to report the wrong date and time stamps. Scans were tempermental at best and would bring down the whole printer if you asked it to compress the image in any way. After about 2 years the colors started coming out all wrong and now it anytime it tries to print red it ends up printing more of a blue-purple color. Every other day or so it needs to be restarted because it claims that the scanner has malfunctioned. Because of ALL of these issues, we'll be looking at a different brand for our next printer.
September 26, 2012
Buying this product was an unfortunate mistake
Although we like the solid ink, that is about the only good thing that I can say about this unit. I think that we must have been sent a complete lemon, as we've had multiple problems with it from day 1. We've had it serviced twice, and now that the warranty has expired, it is sitting here as a completely unusable boat anchor. It constantly says that the scanner is disconnected (even though we have tried all possible fixes), and therefore won't function at all anymore. We've had this unit for 17 frustrating months, and I think that we will be shopping for something different.
August 21, 2012
One troubled machine
This printer has been nothing but trouble, as other reviewers point out IDF (Integrated Document Feeder) works when it want to. The reason for such behavior most likely lies with Xerox's decision to keep the scanning lamp ON all the time. The surface of the scanner (a little strip that you can see once you open the document feeder cover) stays so hot that you will not be able to hold your hand on it. When ambient temperature rises the IDF sensors go nuts - printer reports paper in IDF or on the glass - even though there is nothing there. The only way to get it back into working condition is to power it off and let it cool off for 30 minutes. Then it works for another 15 minutes until lamp overheats and we are back to square 1. I've used and supported all makes and models of printers in medium size enterprise setting and this one is by far the most troubled printer I ever met.
I was also surprised to see lack of "scan to folder" functionality in this price range.
June 5, 2012
This product has all the features I need to run my small business!
I started a small graphic design business and needed to have a number of different products to run it: eg colour printer, fax machine, copier, scanner. I have found that the Phaser 8560MFP has been a god-send. It has given me everything I needed to run this business. I live in an isolated area & work at home & needed a reliable printer/copier/scanner/fax machine, etc. in order to get my work out ... I've been able to count on it for all my work. The only thing that I had a problem with was printing my newsletter (400 copies) ... the Phaser producted an excellent product, but it wasn't cost efficient.... although products like brochures, business cards, flyers, etc. made money. It's a great printer! and I would recommend it to anyone.
May 22, 2012