Xerox positioned as a leader in the IDC MarketScape for Smart Multifunction Printer Vendors

In the "IDC MarketScape: U.S. Smart Multifunction Peripheral 2013 Vendor Assessment, "Xerox is positioned in the Leaders Category.
Xerox was recently named a leader in the IDC MarketScape 2013 Smart MFP report; the second time Xerox has achieved this position. According to the report, the most significant development for Xerox's multifunction printers (MFPs) activity over the past year was the introduction of its ConnectKey® technology platform.

"Xerox has led the printing and copying industry for years and now they are a major player in the MFP marketplace," said Keith Kmetz, vice president, IDC's Imaging, Printing, and Document Solutions Programs. "Xerox’s portfolio, particularly ConnectKey, is a testament to the essential role MFPs play in today’s business environment."

ConnectKey technology also works in conjunction with the Xerox MPS initiatives and integrates with the Xerox MPS toolset. This is significant as Xerox has been recognized as a Leader in the managed print and document services market, and its smart MFPs play an integral role in the delivery of these services. The Xerox MFP and MPS value proposition is centered around seven customer work requirements — cost savings (ideally up to 30% savings), sustainability (lowering the carbon footprint of their print operations), mobility (the ability to print on the go from all mobile devices), security (ensuring that only the right people have access to the right information at the right time), productivity (reducing IT workload and saving employee time), insight (document analytics) and workflow (streamlining processes). Xerox has over 50 software solutions certified for use with its MFP platform. The software categories include cost control/security/authentication, device management, document management, document scanning, fax solutions, mobility, output management, and variable data. The solutions include a range of Xerox-developed and third-party offerings.

When competitors were asked to identify the most and least competitive MFP vendors, Xerox was one of the companies most often mentioned as a most competitive vendor. This competitive acknowledgment shows that Xerox is perceived as a threat by other vendors in this market.

As a long-time established Market Leader for printing and copying, Xerox has had a solid foothold in the MFP market for many years. Its brand, R&D spending, and marketing/sales/service breadth and depth give Xerox an ample infrastructure to lead in the future marketplace as well. Additionally, we see Xerox taking the initiative to carve a leadership position in transformative opportunities presented in managed print and document services as well and business process automation and optimization.

We appreciate the insight and evaluation derived from independent, third-party analysis, especially from an organization like IDC – one of the world's leading technology research and advisory companies. We view the IDC MarketScape report as a valuable tool for customers seeking information regarding multifunction printers, solutions and services.

IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name. License to share this information externally expires on January 20, 2015.

Copyright 2014 IDC. Reproduction is forbidden unless authorized. All rights reserved.

IDC MarketScape: U.S. Smart Multifunction Peripheral 2013 Vendor Assessment; Keith Kmetz, Alyson Frasco, Sahaja Sarathy; December 2013, IDC #245058e_Xerox, Volume: 1, Tab: Vendors Hardcopy Core Market Analysis: Competitive Analysis

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Awards and Recognition
Gartner, IDC, Forrester and Quocirca place Xerox in the top tier of Managed Print Services vendors worldwide.
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