About Xerox

UP Your Service! College

Raising the Bar on Customer Service Excellence

Service Excellence is what has set Xerox Emirates apart from the rest in the industry, where providing its customer's the best service experience possible continues to be the company's premier priority.

Xerox Emirates has invested their time into further improving their service excellence by attending Ron Kaufman's UP Your Service! College.

Ron Kaufman is one of the world's leading educators and motivators for partnerships and quality customer service.

He is the founder of UP Your Service! College (UYSC) and has worked with many organizations around the world helping them achieve superior customer service, increase customer loyalty, and create winning service cultures.

We place considerable emphasis on our customers needs. In today's fast paced and competitive market, service excellence has been a key differentiator and competitive advantage hence the investment to build a strong service culture. With this focus on service excellence we developed programs and initiatives to improve the customer experience. We are committed to set new standards of excellence in customer service through the new skills we have acquired with Ron.

This program has given us the skills and knowledge to upgrade service performance, improve service delivery to customers and raise the bar on service standards'.

Xerox Emirates' excellence in service was recognized numerous times during the past few years, when awarded the Business Excellence Certification in 1993; the Dubai Quality Award in 1996 & 2005; and the Sheikh Khalifa Excellence Award in 2006.