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WOW! Customer Experience
At Xerox Emirates, our vision is to provide a great experience that delights our customers. This is our number one priority. Our Customer Experience strategy is based on three fundamentals principles:- Clearly understand your requirements
- Satisfy you quickly and effectively
- Put doing what is right for YOU above all other activities
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WOW! Customer Experience is based on one simple expectation "delight you". Customer Delight is creating a feeling of "Unbelievable". It occurs when we not only give you what you want or desire, but also exceed your expectations.
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Everyone at your organization can benefit from the "WOW" Customer Experience programme such as (Senior Managers, Purchasing Managers, Office Managers, Operators, etc.)
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This programme ensured effective customer relations between everyone in our organization - and yours. Our programme is based on fundamental concepts of service excellence and industry best practice. We select larger Customer locations and send a cross functional-team to undertake various tasks, including listening directly to you: the "Voice of Our Customer".
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To explain the requirements and expectation from a service provider, identify our customer expectations, recognize the Importance of effective relations, manage our customer encounters effectively, and delight our customers.
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Customer Service Excellence drives repeat and new business. Key results from Delighting Customers include:- Increased customer satisfaction
- Improved employed competence, improved morale & reduced turnover
- Improved teamwork and interdepartmental cooperation
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